Cache generation failed in N printing

[sumitk]

Hi Team,

When I am trying to generate cache it becomes failed Error is showing that-

Cache generation failed : N printing Engine failed to open document.

My Qlik sense version is- Feb 2023 Patch 4

N Printing version is- May 2022 SR4

When I checked the N Printing Engine logfile it is showing error as:

20231206T110627.697+05:30 WARN DTAWQLKPPAPP02 0 0 0 0 0 0 0 0 Failed to open a resolver for connection navigator=qliksense

Error in N printing Scheduler log file:

RROR DTAWQLKPPAPP02 0 0 0 0 0 0 0 0 ConnectionStatusMonitor: Maximum number of errors reached and all allocations are on error for connection navigator=qliksense

Please suggest the possible solution

[Ruggero_Piccoli]

Hi,

Be sure that all the requirements to connect Qlik NPrinting with Qlik Sense are met. Refer to https://help.qlik.com/en-US/nprinting/May2022/Content/NPrinting/GettingStarted/HowCreateConnections/...

Do a Run Verification and be sure that all marks are green. Post the screenshot of this.

Check if other connections to the same Qlik Sense server are working or not.

Best Regards,

Ruggero

[sumitk]

 run verification is successfully. I checked by creating a new connection but its not working.

[Lech_Miszkiewicz]

how about section access?

Do you have NPrinting service account in your section access?

[sumitk]

No Section access implemented and N printing account is already Rootadmin.

Till Yesterday it was working fine but from today morning it starts give error.

[Ruggero_Piccoli]

Hi,

Check that the requirements are met. It seems that something was changes in the configuration. Maybe the Windows domain user that runs the Qlik NPrinting services has the password expired last night. 

If the installation mets all the requirements the connection has to work.

Check also the details in the Task Execution page and the complete logs. Maybe there are other more explicative error messages.

Best Regards,

Ruggero