Can't send an email test

[mtabernad]

Hi community,

I am trying to send an email test but I get next error:

If I go to the log file (I have hidden address with************):

Qlik.NPrinting.Repo 18.9.5.0 Qlik.NPrinting.Repo.Service.MailService 20201005T153504.930+02:00 ERROR SRVNPSSGSIPRO01 Nprinting Task Identity 0 0 0 0 0 0 0 0 Failed to send e-mail message to ************. ERROR: MailKit.Security.AuthenticationException: AuthenticationInvalidCredentials: 5.7.8 Username and Password not accepted. Learn more at↓5.7.8  https://support.google.com/mail/?p=BadCredentials d2sm13325689wro.34 - gsmtp↓↓   at MailKit.Net.Smtp.SmtpClient.Authenticate(Encoding encoding, ICredentials credentials, CancellationToken cancellationToken)↓↓   at MailKit.MailService.Authenticate(String userName, String password, CancellationToken cancellationToken)↓↓   at Qlik.NPrinting.Repo.Service.MailService.<SendEmailAsync>d__4.MoveNext() in c:\Jws\release-18.9.x\server\NPrinting\src\Repo\Service\MailService.cs:line 104

It says that username and password are not accepted, but I do not know how to solve it. Could anyone help me, please?

Thank you in advance.

[Lech_Miszkiewicz]

this is really gmail issue (not NPrinting). Have you configured your gmail account to allow for less secure apps?

https://support.qlik.com/articles/000033729

[Ruggero_Piccoli]

Hi,

Check also if you enabled the two factors authentication that is not supported by Qlik NPrinting.

Best Regards,

Ruggero