Charts are randomly blank in Nprinting May 2023

[cedric_loch]

Dear Qlik Support Team,

After upgrading to the last version of Qlikview and Nprinting (May 2023), we noticed that charts set to be displayed as images in Excel reports are randomly blank.

See screenshots below: same report template with different renders.

In the Designer, images appear correctly in preview mode.

What we tried so far with no success : open/save the report and update the metadata

Any idea what happens ?

Regards,

Cédric.

[cedric_loch]

Hello,

The option 'Push from Server' is not enabled in our Qlikview applications.

We are still running with the May 2023 IR, when will the fix be released ?

[Ruggero_Piccoli]

Hi @cedric_loch ,

The issue is related to QlikView and QlikView May 2023 SR1 is available for download and its Release Notes are at https://community.qlik.com/t5/Release-Notes/QlikView-May-2023-SR1/ta-p/2123328 with a mention of this issue.

Best Regards,

Ruggero

[cedric_loch]

Hi @Ruggero_Piccoli ,

The release notes mentions the issue as a 'known issue', meaning it is not fixed: "QV-24977: Because of a critical issue with chart rendering in NPrinting reports we had to revert the fix".

Is the issue still being investigated ?

BR,

Cédric.

[Ruggero_Piccoli]

Hi @cedric_loch ,

The issue was created by the fix of another issue that was reverted due to this.

Best Regards,

Ruggero

[cedric_loch]

Hi @Ruggero_Piccoli 

Thanks for your reply, I misunderstood the meaning of the release notes.

We will upgrade Qlikview very soon and let you know.

Regards,

Cédric.

[cedric_loch · Accepted solution]

Hi,

I confirm the report generation is back to normal with all the charts and images correctly displayed.

Thanks to the Support Team.

Regards,

Cédric.

[arkadiusz]

Hi,

Upgrade to Qlikview May 2023 SR1 resolve issue?

[cedric_loch]

Hi @arkadiusz 

Yes the charts are correctly displayed since the upgrade.

Regards,

Cédric.