Designer error 'Qlik NPrinting designer can't find a supported reporting template'

[marcello]

Hi everbody,

After reading all posts about the specified subject :

1. I have Checked Nprinting service, designer and engine versione (May 2022 )
2. I have Checked all compatibility options 
3. I have checked Operating System Advanced Scaling/r=Resolution all setted to 100% on all screen
4. I have reinstalled MS Office and Nprinting Designer

But i always get the same error

Here are detailed workstation info:

OS Windows 10 Pro Ver  21H2

Intel(R) Core(TM) i7-10510U CPU @ 1.80GHz   2.30 GHz

16,0 GB  RAM 

315 GB available on drive C

I think i need to open a support case is this the right channel to do so ?

Thanks in advance

Marcello Savino

Aldebra S.p.A.

[Lech_Miszkiewicz]

Have you done steps from this top article in qlik community? This was discussed so ma y times that the subject is pinned right at the top of all posts on nprinting community

https://community.qlik.com/t5/Qlik-NPrinting-Discussions/Qlik-NPrinting-Designer-can-t-find-a-suppor...

[Ruggero_Piccoli]

Hi,

To open a support case https://community.qlik.com/t5/forums/postpage/board-id/@support

What version of Microsoft Office are you using? Compatible ones are listed in https://help.qlik.com/en-US/nprinting/May2022/Content/NPrinting/DeployingQVNprinting/System-requirem.... 

Navigate to the Qlik NPrinting Designer installation folder C:\Program Files (x86)\NPrinting\Designer, do a right click on NPrintingDesigner.exe, select Properties and in the Compatibility tab check the box Run as Administrator.

Best Regards,

Ruggero

[marcello]

Hi Ruggero,

The Microsoft Office Version is a 365 desktop.

we tried the suggested solution, but we got the same error again.

With kind regards,

Marcello

[Frank_S]

It is possible that you may need to perform the extreme step of deleting the user profile on the affected computer as per the article below (final point).

However, before doing this, you an try logging on to the same computer as a different user and trying again. If it works as a different user on the same computer then this indicates that you may have a defective user profile.

Use this solution with great care and backup all desktop files and related information such as browser bookmarks etc. before proceeding. 

• https://community.qlik.com/t5/Knowledge/Qlik-NPrinting-Designer-cannot-find-a-supported-reporting/ta...

[David_Friend]

@marcello do just like Frank has suggested, when you have another user login to that PC be sure they are a developer in Nprinting as well 🙂