Error No connection with nprinting server please check your network settings or contact the administrator. after clicked on On demand button .

[Tejas_26]

Qlik View Version: 12.70.20000.0

Qlik Nprinting Version: Qlik NPrinting May 2022 Version: 22.15.2.0

We recently installed this in new environment (on Qlik View Web server). We were using ondemand in the old environment but we never faced this issue.

Description: I have installed OnDemand in new cloud environment. When I open an Qlik view app to generate on demand report I am getting below error

"No connection with nprinting server please check your network settings or contact the administrator."

[Lucas_Gatling]

@Tejas_26  Good morning. Your issue may be caused  by one of the following:

1. The QlikView server was not added as a Trusted Origin

• Installing On-Demand Add-on on a Microsoft IIS hosted QlikView AccessPoint as per installation instructions

2. Ensure that the fully qualified path (and any FQDN alias addresses) for the QlikView Access Point is added as a trusted origin in the On Demand settings on the NPrinting server.

• End users must then use the fully qualified path to the QlikView server, in this case, to use On Demand without error. All QV accesspoint origin server addresses must be added to the On Demand 'trusted origins' page in the NP web console.

3. QlikView IIS Access point Only: If On Demand breaks after an IIS upgrade from IIS 6.5 to IIS 7.0, check in your browser developer tools (F12 in IE or End and developer tools in Chrome) for a network HAR trace message "406 - Not Accepted" message

• This issue can be resolved by following After Upgrading QlikView the Qlik NPrinting On-Demand Functionality Breaks

See this KB article for potential solutions.

[Tejas_26]

Hi Lucas,
              I have already added the Qlik view server as trusted origin in Nprinting web console. Just to clear  Qlik view access point and the on demand is installed on the one server and the QMC is on another server.so i have installed the On demand on the Qlik view web server.

[Frank_S · Accepted solution]

Hi @Tejas_26 

Please check this article as you may be encountering a known issue that has a resolution.

The resolution will likely mean you need to perform another NPrinting upgrade to May 2022 SR 4.

Resolved - NPrinting On Demand Upgrade to May 2022... - Qlik Community - 2005940

The article applies to newly installed versions of NPrinting that do not contain the fix.

Kind regards....