Error: The Identity is a Windows domain user in NPrinting

[berryandcherry6]

Hi,

I upgraded NP 17.3.1 to NP june release, by following steps mentioned in release pdf. After upgrade i am not able to reload metadata.

it gives error The Identity is a Windows domain user.  Here both QS 3.2 and NP are on the same domain but it showing this error. What should be done?

[Daniel_Jenkins · Accepted solution]

Hi Bhasker,

Some relevant System Requirements for NPrinting 17.x based on your post:

• NPrinting & Qlik Sense on the same machine is not supported. This means it might work or it might not. It might work and stop working later. If you open a case with Support, you will be asked to separate the two as that combination is "unsupported". See Unsupported Configurations here: https://help.qlik.com/en-US/nprinting/June2017/Content/DeployingQVNprinting/Supported-unsupported-co... and https://help.qlik.com/en-US/nprinting/June2017/Content/DeployingQVNprinting/Installing-nprinting-sen...
• In the Qlik Sense QMC you must give RootAdmin authorization to the Windows user that runs the Qlik NPrinting Engine Windows service. That Windows user must also be a domain user. See: https://help.qlik.com/en-US/nprinting/June2017/Content/DeployingQVNprinting/NPrinting-with-Sense.htm
• NPrinting Server requires Windows Server 64-bit OS. NPrinting Designer can be installed on Windows 10. See: https://help.qlik.com/en-US/nprinting/June2017/Content/DeployingQVNprinting/System-requirements_serv... and https://help.qlik.com/en-US/nprinting/June2017/Content/DeployingQVNprinting/System-requirements_desi...
• You can get details about IDENTITY here (Look under the section Connecting to a Qlik Sense apps on a Qlik Sense server😞 https://help.qlik.com/en-US/nprinting/June2017/Content/GettingStarted/HowCreateConnections/Create-Co...

HTH - Daniel.

[Anonymous]

Hi Bhaskar,

Make sure that your NPrinting Service user has "Log On As Service" allowed.

you can find above settings as follows,

Administrative Tools -> Local Security Policies -> Local Policies -> User Right Assignment -> Log on As Service

Add your Nprinting Service user to list.

Regards,

Yogesh Prabhu

[#4]

Hi,

I had the same issue with NPrinting 17.4 with Qlik Sense. Both on the same server (demo environment)

I was in touch with Qlik Support. They told me it's a known issue, that uninstalling 17.4 and installing 17.3 resolved the issue for another customer.

I did it and it solved the issue for me.

[kavita25]

Hello Supriya/Daniel

I am getting the same error...

Please look into the attachment of LOG files and Screenshot..

Help me to resolve this...

Regards,

Kavita

[Lech_Miszkiewicz]

Hi Kavita,

1. Are both QlikSense and NPrinitng in the same domain? Can they both access domain controllers?
2. Upgrade your NPrinting to version February 2018. I had the same error for since version 17.4 i think, and it was for me "false positive". The latest version fixed the problem.
3. Go To Nprinitng admin console --> users --> find a qlksrvadmin user and make sure that DOMAIN ACCOUNT is filled for the user running the NPrinting engine (kalpatarugroup\qlksrvadmin)
4. Do you have all required ports open between NPrinting and Qlik Sense? Certificates exported and installed? User added to RootAdmins.. looks like this user cannot access QRS API

cheers

Lech

[Lauri]

Hi @Lech_Miszkiewicz ,  I'm curious if you are still successfully running NPrinting in a multi-domain Windows environment. I am trying it with NPrinting February 2019. No luck so far -- I cannot refresh the metadata in my NPrinting app. Sense is in its own workgroup and not on the domain where the NPrinting service account is. I cannot log into Sense with that account in a browser on the Sense machine. (Users normally authenticate via SAML.) On top of that, the 2 servers are on different networks so 2 firewalls are between them.

I did make the svc account a RootAdmin in Sense (and it is in Sense thanks to a UDC). I also exported SSL certs to NPrinting. 

Thanks for any tips!

[Amarnath]

can you tell me how i can find out the windows domain name and user name of the qliksense administrator?