Failed to Send Emailed NPrint Report

[NishantPatel]

Hi,

Recently I have come across issues with Qlik NPrinting where automated report tasks are not getting emailed out to all users. This changes from time to time and it is very random. For example, the report might not get sent to one user today but then it would work for that same user the next day, however it would not work for a different user.

I've tried a few things (see below) in an attempt to resolve the issue myself, however I am still having issues.

1. Removed and re-added users from report tasks that contained the error message (screenshot below).

2. Verify and reload all connections that belong to the report/report tasks.

3. Stopped and restarted services following this order: https://community.qlik.com/t5/Qlik-NPrinting/What-is-the-best-order-to-restart-NPrinting-Services-in...

4. Restarted the server that contained Qlik NPrinting.

5. I then had a look at the nprinting_scheduler logs (located in C:\ProgramData\NPrinting\Logs) and found this error message: "The user [user_id] listed in task [task_id] does not have permission to view one or more reports attached to the task. No email will be sent."

Note: actual user id and task id are replaced with placeholder text in brackets.

6. I had a look at the permissions of this user (Admin > Users > Roles) and found that they already have the necessary permissions (see screenshot below).

7. After that, I checked the security roles of the user role (Admin > Security Roles > User) and I think everything looks okay (see screenshot below).

I've tried a lot of different things (as mentioned above) and I'm not sure how I can resolve this issue. Could someone please assist?

Thank you

[Lech_Miszkiewicz]

HI,

Get in touch with your email/SMTP server administrator to get this solved. Issue seems to be external from NPrinting and you are only receiving log info which comes from SMTP server where the problem exists so to solve this you need to check the smtp server which generates log and does not send report. 

For testing you can as well create those reports only to folder location - if all reports are produced properly then you have another proof that the issue is external to NPrinting.

cheers

[Ruggero_Piccoli · Accepted solution]

Hi,

Many thanks for the detailed description of your issue.

First of all, September 2020 is no more supported, the minimum supported version is November 2020. I strongly suggest you plan an upgrade to the latest available version (May 2022 SR2). In two years we solved many issues and starting from the newest version assure you that you are not experiencing an already solved issue. 

On the help site page https://help.qlik.com/en-US/nprinting/May2022/Content/NPrinting/AdministeringQVNprinting/Set-up-emai... you will find the list of the typical problems with SMTP servers. Intermittent errors in email delivery are the typical behavior of attachments over the quota allowed by the SMTP server. Check also the SMTP server logs. 

The first screenshot of an error also suggests that there could be a timeout on the connection. It could be that the QlikView or Qlik Sense server is overloaded during the report generation. I suggest you monitor the server workload during the report generation.

Best Regards,

Ruggero

[Frank_S]

Hi @NishantPatel 

The issue is known and has been resolved by NP Product defect fixes.

As suggested by @Ruggero_Piccoli please plan to upgrade to supported version of NPrinting (and Qlik Sense).

Please check the NPrinting System requirements - Qlik Sense compatibility - section before proceeding.

--https://help.qlik.com/en-US/nprinting/May2022/Content/NPrinting/DeployingQVNprinting/System-requirements_engine.htm#anchor-1

If the issue persists after the upgrade, we would need you to start a support case with us so we can investigate any new defects around this error if any.

Kind regards...

Internal Defect IDs:  OP 9393, OP 9395