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Defect acknowledgement with Nprinting Engine May 2022 SR2, please READ HERE
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pasgalbarra
Partner - Creator
Partner - Creator
‎2023-02-09 08:19 AM

N-Printing excel templates issue

We are having an issue editing a template report, when we go to open a excel edit template report the pop up states that it is Version May 2021 SR4, even though the version I have installed on my system in May 2022.

Any idea what is happening?

 

Thanks

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Accepted Solutions
Ruggero_Piccoli
Support
Support
‎2023-02-09 08:42 AM

Hi,

You must be sure that all components of Qlik NPrinting (Server, Engine and Designer) are aligned at exactly the same version. It seems that you are using components of different versions at the same time.

Best Regards,

Ruggero



Best Regards,
Ruggero
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View solution in original post

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4 Replies
Ruggero_Piccoli
Support
Support
‎2023-02-09 08:42 AM

Hi,

You must be sure that all components of Qlik NPrinting (Server, Engine and Designer) are aligned at exactly the same version. It seems that you are using components of different versions at the same time.

Best Regards,

Ruggero



Best Regards,
Ruggero
---------------------------------------------
When applicable please mark the appropriate replies as CORRECT. This will help community members and Qlik Employees know which discussions have already been addressed and have a possible known solution. Please mark threads with a LIKE if the provided solution is helpful to the problem, but does not necessarily solve the indicated problem. You can mark multiple threads with LIKEs if you feel additional info is useful to others.
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pasgalbarra
Partner - Creator
Partner - Creator
‎2023-02-09 08:46 AM
Author

In response to Ruggero_Piccoli

Hi @Ruggero_Piccoli ,

 

thanks for your answer.

We have same version

pasgalbarra_0-1675950360430.png

 

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Ruggero_Piccoli
Support
Support
‎2023-02-09 09:01 AM

In response to pasgalbarra

Hi,

Are you opening the Designer in the Server by logging via RDP? In other words, are you developing templates directly in the Server?

The Designer is installed in the local machine you are using when you click on Edit Template. 

Best Regards,

Ruggero



Best Regards,
Ruggero
---------------------------------------------
When applicable please mark the appropriate replies as CORRECT. This will help community members and Qlik Employees know which discussions have already been addressed and have a possible known solution. Please mark threads with a LIKE if the provided solution is helpful to the problem, but does not necessarily solve the indicated problem. You can mark multiple threads with LIKEs if you feel additional info is useful to others.
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pasgalbarra
Partner - Creator
Partner - Creator
‎2023-02-09 09:14 AM
Author

In response to Ruggero_Piccoli

Thank man!

 

I have installed a different version in my computer than the server.. I will install the correct one in my pc and hope this fix the issue

 

Thanks

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