NP Designer error - Unable to set frame hook for the parent window

[jurajmskch]

Hello,

I'm having a problem opening report(excel/word) in NP Designer. I'm getting an error like in the picture below: "Unable to set frame hook for the parent window".

I've had several problems with the designer in the past, so I've tried several things. Zoom set to 100%, closed all office instances, DPI settings, upgrade to the latest version of MS office 365, downgrade back to MS office 365 to version as on the picture below, which worked for me in the past, installing last NP Designer version. Nothing helped. Sometimes designer open report, but after few seconds report crash.

Can you help here please? I really don't know what else to try.

[Lucas_Gatling]

Please see the following KB article: https://community.qlik.com/t5/Knowledge/Qlik-NPrinting-can-t-find-supported-reporting-template-edito...

[jurajmskch · Accepted solution]

Thanks for sharing the link. A combination of two helped at the end:
- 

- Online full repair of MS Office(version 16.0.14701.20210)

[Ruggero_Piccoli]

Hi,

Qlik NPrinting May 2021 SR3 solves this issue and is now available for download. Refer to the Release Notes https://community.qlik.com/t5/Release-Notes/Qlik-NPrinting-May-2021-SR3/ta-p/1872634#toc-hId-4043113....

Best Regards,

Ruggero