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Qlik NPrinting can't find supported reporting template editor

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Frank_S
Support
Support

Qlik NPrinting can't find supported reporting template editor

NPrinting Designer may display Issue after attempting to open the NPrinting Template Editor

Qlik NPrinting Designer can't find a supported reporting template editor for this file

*Please ensure the NPrinting Designer requirements have been met before proceeding to suggested resolutions below*

=========================================================================

NOTE Dec. 21, 2021:

  • May 2021 SR 3 NPrinting is now available for download
  • Please upgrade all NPrinting Components to resolve this issue including:
    • NP Server, NP Designer and NP Engine (NP On Demand components if applicable to a QlikView environment).
  • If the issue is not resolved by upgrading, please proceed to the section below "If this MS Office update problem is not your issue, then please proceed below"

==========================================================================

NOTE Oct. 7, 2021:

*If this MS Office update problem is not your issue, then please proceed below*

==========================================================================

Check the following article for desktop OS solutions: 

 

Cause:

 

Resolution:

OS Advanced Scaling/Resolution Settings:

Are you on the latest version of NPrinting Server, Engine and Designer?

  • If no, it is highly recommended to also upgrade to the latest version of NPrinting (both NP designer and NP server must be upgraded together to the same NP version) to mitigate issues with the NPrinting Designer and NP Server and to leverage all bug fixes and performance enhancements.
  • NOTE: Virtualized desktops where NPrinting is installed are not supported ie: Citrix deployments
Possible corrupted NPrinting Designer and or MS Office Installation:
  1. Uninstall the NP designer
  2. Make sure to download the NP designer software version that matches identically the version of the NP server that it is connecting to
  3. Uninstall Microsoft Office then reboot
  4. Reinstall Microsoft Office and then NPrinting Designer followed by rebooting the desktop computer again.
Ensure a supported version and 'Licensed' version of MS office is available for installation
  1. Check NPrinting Designer installation requirements here. All of the requirements therein need to be satisfied including the correct version of .NET. See https://help.qlik.com/en-US/nprinting/Content/NPrinting/DeployingQVNprinting/System-requirements_des...
  2. Install a local copy supported copy of MS office. Do NOT install a web based version of MS Office. This is not supported. Is Office 365 supported in Nprinting Designer, and are there any known issues or incompatibilities? 
  • NOTE: Virtualized (Citrix) and or cloud versions of MS office are not supported by any versions of NPrinting
Final Steps:
  1. Install a supported copy of Microsoft Office
  2. Install the NPrinting Designer
  3. Retest...issue should be resolved

 

Possible alternative:

  1. Complete removal of Microsoft Office & NPrinting designer
  2. USE THIS FOLLOWING STEP WITH CAUTION BEFORE PROCEEDING: once removal is completed, delete and recreate the Windows user profile of the windows account (save all desktop files, document folder data, public folder data, documents folder data before proceeding with this option.
  3. Once the new profile is created, install a supported version of MS Office and NP designer then reboot and retest
  • NOTE: Deleting a windows user profile from your computer will result in loss of all files and folders associated with this user profile deletion. Ensure to backup desktop profile files and folders before proceeding
Comments
RajaDumpa
Contributor III
Contributor III

Hi Frank, 

Based on our call, the issue is resolved in our scenario post performing an 'Online repair " of the MS Office 365. After rebooting the server , it didn't fix the issue right away but later part of the day, when we logged in , MS office prompted for login credentials and it was fixed as seen below. 

The template had some error, but when closed and opened, it worked just fine. 

Ms Office 365 Sign in Resolution - Oct7th.PNG

sheavero
Partner - Contributor
Partner - Contributor

Hi All,

We have performed a repair of MS Office 365, but the error is still appearing when attempting to open the template editor. It is not recommended that we roll back as the update policy for Microsoft is company wide. Any recommendations?

 

RajaDumpa
Contributor III
Contributor III

@sheavero : I can understand the difficulty of rolling back Group Policy as most organizations don't support that. One other option that I can think of is to Un-install Office 365 and re-install a MS office 2010, 2012, or 2016 standalone versions. 

@Frank_S : Frank, can you advice if a client's N-Printing server/ Designer versions (> 2020 or 2021) can support standalone MS Office Versions ? Will they effect the current excel templates that were designed via Office 365 versions ? 

mikedeee
Contributor II
Contributor II

Just checking to see if there is an ETA for a permanent fix on the October 7 bug as we have had one user causualty caused by an Office 365 reinstall.

Our corporate security does not allow falling back Office 365 versions without moving mountains and stand alone versions are also locked out completely. We don't have repair available, only reinstall, which only comes in the form of the newest version of Office 365.

Our path must be be nPrinting and nPrinting Designer upgrades, but that one will need a Qlik heads up on possible issues brought on by that process.

SHurleySteward
Contributor II
Contributor II

I am also in the same situation of being unable to roll back my Office 365 installation nor install a different version of Excel.  An ETA for a fix would be helpful.

Ryan_Lessig
Contributor
Contributor

I have the same situation related to the Oct 7 bug. We cannot roll back O365 or install stand alone versions per company policy.

RajaDumpa
Contributor III
Contributor III

Hi All, 

Please try with Un-installing N print Designer and re-install and perform Full repair of the MS office 365 and re-boot the machine. This solved our issue. 

If you cannot repair, try asking for a one-off case permission from your Cloud Windows teams to enable that feature. Without a repair, there is no possible solution. 

andre_gas
Partner - Creator
Partner - Creator

Hello All,

In my case helped the following actions:

  • https://community.qlik.com/t5/Knowledge/Qlik-NPrinting-can-t-find-a-supported-template-editor-for-th... --> pay attention to use your paths, don't copy them from the guide but define them from your version and architecture of installed Office.
  • Set Windows resize screen at 100%.
  • Open Regedit and delete the key "Options" from [HKEY_CURRENT_USER\Software\Microsoft\Office\<version>\<application>\] where application could be Word, Excel or PowerPoint (the three Office programs used by NP Designer) and version is the number version of your Office (e.g. 15.0 is Office 2013, 16.0 is Office 2016, etc...)

For the last point if you find the value "RenderForMonitorDpi" try to delete it instead to delete the entire key, otherwise I suggest to delete the key.

Let me know if it helped.

SHurleySteward
Contributor II
Contributor II

Still can't repair and am trying to get our company to roll us back to an earlier version of 365 MSO.   In the meantime, our IT department has started to push 365 MSO Version 2109 Build 16.0.14430.20292 - 64-bit.  This still causes the  NPrinting template error.  This problem will only get worse for us as more developers are forced onto the newer version of 365 MSO.

 

Ruggero_Piccoli
Support
Support

Hi,

Check the article with the suggested settings that solve in many cases https://community.qlik.com/t5/Qlik-NPrinting-Documents/Qlik-NPrinting-Designer-cannot-find-a-support...

Best Regards,

Ruggero

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