NPrinting Designer can't find a supported reporting template ... Error message: already exists

[pwagner]

Hello,

for a few days we have got this issue for one report in our NPrinting:

It is a power-point report and it worked properly until end of last week. And other power-point reports work fine.

NPrinting --> May 2021 SR3

Office --> Professional Plus 2016

Do you have an idea what I can do that this one report will open again?

@Ruggero_Piccoli What do you think?

Best regards,
Patrick

Qlik NPrinting 

[Ruggero_Piccoli]

Hi,

With Microsoft Office 2016 the issue could be caused by something wrong in the installation. Please try to uninstall and install again Microsoft Office. You could also try to open the same template in a Qlik NPrinting Designer on a different computer to understand if the issue is limited to a specific machine. 

Best Regards,

Ruggero

[Digvijay_Singh]

Did you try restarting the local machine where designer is installed? Normally restart fixes such errors.

[Frank_S · Accepted solution]

@pwagner

Please additionally check all of the points here

• Qlik NPrinting can't find supported reporting temp... - Qlik Community - 1716228

Also check the release notes for May 2021 SR 4 (in case you are experiencing those issues as well) 

• https://community.qlik.com/t5/Release-Notes/Qlik-NPrinting-May-2021-SR4/ta-p/1908059

Kind regards...