NPrinting Reports - Download is in Progress

[manojkulkarni]

Hi All,

In one of our deployment, client is facing issue while downloading the report from NPrinting. It says 'In Progress" but never get downloaded. 

What could be the issue here ? 

Thanks

[Chip_Matejowsky]

Moving this thread to the NPrinting forums and out of QlikView > Administration forum so that you'll get better visibility.

[Frank_S]

Hi @manojkulkarni

So much more information is needed before we can offer a reasonable response.

• The version of NPrinting that you have installed in this format. QV Nov. 2019 SRx, NPrinting Nov. 2019 SRx, Qlik Sense Nov. 2019 SRx etc

• If QlikView, is the version of QlikView Desktop installed on the NP server/engine the same version as the QV Server? Which version is in use?

• If Qlik Sense, which version of Qlik Sense is in use? What is the Qlik Sense operating system? Win2008 R2? 2012 R2?

• Are you upgrading or installing and configuring NPrinting for the first time? Perhaps a new TEST environment? Or is this an existing installation?

• Technical details of the NP, QS or QV host server/machines, NPrinting Designer Desktop (where applicable) including:
  • Windows OS
  • 32-bit or 64-bit environment
  • Number of CPUs and amount of RAM

• When did you first notice the problem? Has this worked before?

• What type of On Demand report are you attempting to execute? MS excel, pptx, word, Pixel perfect, html?
• Has there been a recent change in the environment, performed an Upgrade or Migration on your system

Kind regards...

[Frank_S]

Somethings you can check while you prepare answers to the above points.

• Can you preview the report in the NP designer? or does it get stuck?
• Do you have unsupported items in your QVW or QVF? Unsupported QlikView Document item... - Qlik Community - 1714896 or for Qlik Sense NPrinting and Qlik Sense Object Support and L... - Qlik Community - 1717018

Kind regards.

[Lech_Miszkiewicz]

i will just add to @Frank_S comment:

• Are you downloading report using OnDemand reporting
• or are you referring to Download process from NewsStand console?

cheers