NPrinting Setup Failed and rollback

[Malek2]

hello, 

i'm trying to install Nprinting Feb 2021 SR1 on Windows Server 2019

but i had a problem while installation 

can you please help me to find a solution

[Ruggero_Piccoli]

Hi,

Try to follow the steps described in https://community.qlik.com/t5/Knowledge/QlikNPrinting-April-2019-Error-0x80070643-Failed-to-install-...

Best Regards,

Ruggero

[Malek2]

hello,

i tryed it and the same problem still persists 

thanks

[Digvijay_Singh]

Just wanted to share my similar experience on last weekend, There could be plenty of problems causing the rollback but we had these two problems - 

1. Our regular infra updates were going on in the server and that caused the rollback once.

2. We didn't have enough space in the C: drive, it needs around 30-40 GB to upgrade to Nov 2021, not sure about other versions.

I am sure every upgrade issue might trigger rollback but this is what I experienced recently.

Thanks, 

[Frank_S]

@Malek2

Do this:

• Restart your NP server
• Start the Windows Resource Monitor
• Find and Kill the epmd.exe process (erlang)
• Attempt upgrade again.

If this doesn't resolve, please start a support case so we can review in greater detail.

Kind regards...

[Malek2]

hello @Frank_S ,

im not doing an upgrade, im doing a new installation 

so that i didn't find any  process with this name epmd.exe

[Frank_S · Accepted solution]

Ok @Malek2

Check that 

• the downloaded NPrinting install files are in an 'unblocked' state

 

• antivirus software is disabled 
• the Windows 2019 server hosting NP server is online to the internet
• the Windows 2019 server hosting NPrinting has had all windows updates applied
• the NP server computer is installed exclusively (no other Qlik Products or earlier versions of NPrinting (ie: NP 16) are installed or have been previously installed)
• the windows 2019 server is a domain computer member
• the domain user account used to install the NPrinting Server software 
  • is a member of the local administrators group https://help.qlik.com/en-US/nprinting/February2021/Content/NPrinting/DeployingQVNprinting/User-accou...
  • has log on as a service > user rights assignment https://help.qlik.com/en-US/nprinting/February2021/Content/NPrinting/DeployingQVNprinting/User-accou...
  • is NOT restricted in any way by Active Directory group policy
  • is a member of the same domain as the NPrinting server computer

If any other version of NPrinting has been installed here previously or other unrelated software is installed, it would be recommended to reinstall Windows 2019 server OS to ensure a clean start before installing NPrinting Server. (or if this target W2019server has been repurposed for use with NPrinting). It is best to have a clean slate when installing NPrinting for the first time.

Kind regards...

[Ruggero_Piccoli]

Hi,

You could also try to run the setup as an administrator. Right click on the setup.exe file and select Run as Administrator.

Best Regards,

Ruggero

[Malek2]

hello,

thanks for help guys.

Regrads 

[Frank_S]

New Article:

• https://community.qlik.com/t5/Knowledge/NPrinting-Initial-Installation-Fails-with-Error/ta-p/1912670