Nprinting Designer giving HTTP call error sending request in Sep 2019 release

[PoojaPrasad]

Hello Experts,

We have upgraded the environment with September release and have re-installed Nprinting designer. But when we are trying to edit template of any of the old reports, we are getting below error while Nprinting Designer 2019 opens:

HTTP call error sending request

https://<>, method GET. Http status code InternalServerError (500)

I have checked the below link.

https://support.qlik.com/articles/000046868

The workaround did not work.

Also, checked 

https://community.qlik.com/t5/Qlik-NPrinting-Discussions/NPrinting-Feb-2018-Error-Message/td-p/12192

I am not sure which admin password is being refereed  in the resolution of the post.

Any help for this error is appreciated.

Thanks in advance,

Version: Nprinting 19.29.3.0

[robert_bond]

We're getting the same error. I'm interested in the solution. 

[Frank_S]

Hello @PoojaPrasad @robert_bond 

I see that you have stated you both upgraded your environments to NPrinting Sept. 2019.

But please note that you must also manually upgrade the NPrinting Desktop to the same version as the NPrinting server on wherever you are intending to design NPrinting reports. Upgrading the NP server will not auto update the NP designers.

If you can verify that you indeed did also upgrade each individual NP designer using the NP designer install program, I would suggest the following.

1. Fully uninstall the NP designer and restart the computer. Please also restart the NPrinting server.

2. Perform a new download of the NP designer from the Qlik Downloads site

3. Right click on the installation file and click the 'General' tab and click 'Unblock' if you see the button on the lower right corner of the general tab.

4. Right click on the NP designer installer and select 'run as administrator' from the right click context menu.

5. Test again.

If these steps do not solve the issue, please start a support request so we can begin to look into this as soon as possible for both of you.

Kind regards.

[robert_bond]

Hi @Frank_S ,

I followed your instructions and the error message remains (see pic below) when I try to run Nprinting Designer. 

Here's our environment:

Qlik NPrinting Server:  September 2019 Version: 19.29.3.0

Qlik Nprinting Designer: 19.29.3

[Frank_S]

Hi @robert_bond 

If you like I can look at your NPrinting logs here in the community if you wish.

However if you prefer to keep your NPrinting logging information private, I would suggest starting a support request as mentioned.

If you choose the latter, please share this community discussion in the support case which you submit.

Thank you...fs

[robert_bond]

Hi @Frank_S ,  I submitted a case. Will post solution here. 

[Frank_S]

Perfect @robert_bond 

Thank you!

[PoojaPrasad]

Hello Frank,

Thank you for responding with probable solution. Same like Robert, the above steps did not help resolve the issue. So, have asked the Qlik Support team to help look into the issue. Will update if we get the solution.

Note: We have not yet upgraded our production instance and we are able to open Nprinting designer Sep 2019 version with previous version.

[Frank_S]

Thank you @PoojaPrasad 

Doing so will help our team to further investigate the issue. Please also return here if you don't mind to share the solution as @robert_bond is doing.

Kind regards...

[robert_bond]

Hi @Frank_S . I tried the solutions Alan mentioned. Since he's on PTO today, is there someone else who can work with me today?