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Defect acknowledgement with Nprinting Engine May 2022 SR2, please READ HERE
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KuberManral
Contributor
Contributor

Screenshot of QlikSense Sheet in image format in NPrinting is not working !!!

We are trying to capture screenshot image of entire Qlik sense report sheet. We are receiving attached error message after Qlik Upgrade from May 2021 to May 2023.

Current NPrinting version - May 2023 SR2

We have rebooted our Qlik and NPrinting servers already. and verified security cyphers as well. WE are good there. 

Please refer attached error message. 

Labels (2)
2 Replies
Ruggero_Piccoli
Support
Support

Hi,

The message suggests to check the nprinting_engine_cef.log file. Check it for more details and post it here so we can see the details. 

Does the sheet still exists? Did you try to refresh the connection cache? Try also to create a new report template with only that sheet and verify if it works or not.

Best Regards,

Ruggero



Best Regards,
Ruggero
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KuberManral
Contributor
Contributor
Author

Thanks for your prompt response. AS requested, PFA NPrinting engine CEF logs. 

To confirm, Yes, Source sheet still exists. We refresh connection cache daily. We also tried to create new report template with that sheet as well, but no luck.