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Jay587
Creator
Creator
‎2024-05-08 12:34 PM

Unable to login to Nprinting

Hello Qlik Community,

We have migrated the server application data which is D(net app) drive to some F(pure) drive for the storage migration activity from net app to pure.post that we have renamed that F drive to D drive by stopping the services for both Qlikview and nprinting with the help of only Qlikview admin credentials.

Then we restated the server and started checking the qlikview and nprinting applications.

I'm able to open qlikview QMC and access point but somehow Nprinting credentials are not working for me to login ,even the admin credentials are also not working.

I'm not sure ,if this is because of the storage migration or due to the drive letter change and there is nothing changed in C drive where the application is installed.

Please let me know is there anything I need to check on this immediately.

Thanks in advance. 

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4 Replies
Frank_S
Support
Support
‎2024-05-08 12:48 PM

Hi @Jay587 

It is not exactly clear what you mean by "We have migrated the server application data which is D(net app) drive to some F(pure) drive for the storage migration activity from net app to pure.post that we have renamed that F drive to D drive by stopping the services for both Qlikview and nprinting with the help of only Qlikview admin credentials."

  • Did you change the location of your NPrinting destination folders used for report distribution?
  • Did you change the Program installation files for NPrinting program files or program data from the 'C' to the 'D' Drive manually?

Please clarify...thank you.

Please remember hit the 'Like' button and for helpful answers and resolutions, click on the 'Accept As Solution' button. Cheers!
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0 Likes
David_Friend
Support
Support
‎2024-05-08 01:31 PM

Are both QlikView and NPrinting installed on the same server?

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Jay587
Creator
Creator
‎2024-05-09 12:48 AM
Author

Hi @David_Friend  ,yes Qlikview and nprinting installed in same server.

Post drive migration ,Qlikview is working but not sure why nprinting web console not allowing to login with admin credentials.There is nothing changed to C drive where nprinting installed.

Is there anything I need to check why nprinting credentials are not working ?

Thanks.

 

 

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0 Likes
Lech_Miszkiewicz
Partner Ambassador/MVP
Partner Ambassador/MVP
‎2024-05-09 05:39 AM

In response to Jay587

Hi @Jay587 

QlikView and NPrinting on the same server is not supported configuration. Before any further troubleshooting make sure you run fully supported configuration and according to all requirements.

Migrate your NPrinting to dedicated server as required. 

cheers

 

cheers Lech, When applicable please mark the correct/appropriate replies as "solution" (you can mark up to 3 "solutions". Please LIKE threads if the provided solution is helpful to the problem.
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