Trying to reload my meta data for an application in nPrinting. When i initially established my connection to the application, it seemed to work fine. I received a Connection Status = 'Ok', and eventually had a 'Generated' cache status and even had the time stamp for when the reload finished.
However, after trying to reload the meta data a minute later (nothing changed in the application). I still receive a Connection Status = 'Ok', yet the Cache Status is stuck on 'Generating' and i never see a time stamp for Last Cache update.
i checked the log files and see the message 'Reload metadata task ##################### sent to queue'
I found a discussion similar to this, and their solution was to stop and start nPrinting services, i had done that originally to just get the system to connect to my Qlik Sense applications. I don't want to have to keep doing that every time i have to reload my metadata.
Upgrade to 17.3. There is a fix that resolves the issue of having to stop/start the services to complete a metadata reload. Additionally, there are many fixes and enhancements related to Sense (I would personally not recommend anything earlier than 17.2.1 for Sense reports).