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Defect acknowledgement with Nprinting Engine May 2022 SR2, please READ HERE
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ioannaiogr
Creator II
Creator II

not able to create a user all of a sudden

Hello everyone.

So I want to create a user just with User rights, because I have read somewhere that if some user has also Developer rights, cannot receive the distributed e-mail. I went to create another user, made sure the e-mail was unique (not even an alternate mail to some other user), completed the e-mail, name, password, domain account (which is  in email form as is in all the other preexisting users i have -not domain/account), time zone, locale BUT the create button is inactive...

I have administrator and developer rights and in roles the User is active.

I don't know what possibly changed. All I know is that Qlik Sense version got an update to Qlik Sense May 2023 and  Nprinting got an update to Qlik Nprinting May 2021.

 

I can't explain what is happening... Please help!

Labels (2)
3 Replies
Ruggero_Piccoli
Support
Support

Hi,

The create button becomes green after you filled all the mandatory fields. Please share a screenshot so we can check. Is there any error message?

A user can have multiple roles, so you can assign both User and Developer roles to the same user and/or you can create custom roles. Refer to https://help.qlik.com/en-US/nprinting/May2023/Content/NPrinting/DeployingQVNprinting/Security-manage...

Best Regards,

Ruggero



Best Regards,
Ruggero
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ioannaiogr
Creator II
Creator II
Author

Hello Ruggero Piccoli,  I found what's wrong. Thank you for your message.

I just deleted the domain account info because e-mail and password was enough.

Then the button went back to green and activation. 

🙂

 

But apart from that, I noticed that indeed when my user had Administrator, Developer & User simultaneously, the corresponding e-mail wasn't getting emails. When I removed the User rights, the emails went through just fine. Is that so? @Ruggero_Piccoli 

Ruggero_Piccoli
Support
Support

Hi,

I think there already is another user with the same domain account.

The built-in User role is disable by default. Maybe you still have it disabled. Instead Administrator, Developer, etc are enabled by default after the installation.

Best Regards,

Ruggero



Best Regards,
Ruggero
---------------------------------------------
When applicable please mark the appropriate replies as CORRECT. This will help community members and Qlik Employees know which discussions have already been addressed and have a possible known solution. Please mark threads with a LIKE if the provided solution is helpful to the problem, but does not necessarily solve the indicated problem. You can mark multiple threads with LIKEs if you feel additional info is useful to others.