Qlik Enterprise Manager console doesn't open

[raghujakkani]

Hi,

My qlik enterprise license expired one day ago, But I am not able to open enterprise manager console to enter a new key. 

I get below message when i try to open console. 

This site can’t be reached

The webpage at *URL* might be temporarily down or it may have moved permanently to a new web address.

Any idea what it is about ? 

[Dana_Baldwin]

Hi @raghujakkani 

Please confirm the service is running on the server.

[raghujakkani]

Service is running on the server. 

[Dana_Baldwin]

@raghujakkani seems like a network issue - can you open the console directly on the server? If not, check the enterprise manager log and the windows event viewer for errors.

[raghujakkani]

I get the same message when tried from the server itself. 

[Dana_Baldwin]

@raghujakkani Not sure what it could be. Try the usual stuff - clear browser cookies/cache, try a different browser...

Any information in the EnterpriseManager.log or the Windows Event Viewer? Seems like the service can't be running right. Might try rebooting the server.

[john_wang]

Hello @raghujakkani ,

Besides @Dana_Baldwin comment, even though the license expires, the QEM (or Replicate) console services and GUI can run still. The license expiration does not prevent the GUI from working.

Hope this helps.

Regards,

John.

[SushilKumar]

Hello Team,

Thanks for reaching out to Qlik via Qlik Community Support page. Such issue require through analysis of QEM Settings, hence request you to reach out to technical Support via a case and provide Enterprise manager logs.

Do also check did something change on the hosts such as failover or change in network try to use ip rather then hostname

Regards,

Sushil Kumar

[raghujakkani]

Resolved the issue. Below link helped. 

https://community.qlik.com/t5/Official-Support-Articles/ERR-SSL-KEY-USAGE-INCOMPATIBLE-Error-After-Q...

[john_wang]

Thank you so much for the feedback @raghujakkani !