DOWNLOADING DATA

[jonnypenflex]

Hi

I am unable to download data.

My user role is Analytic Admin, Shared Space Controller, and Tenant Admin.

I keep on getting message "Unable to download data - please try again"

[Frank_S]

Hi @jonnypenflex

It's not clear at which point that you are seeing this error.

Please provide the exact steps to reproduce.

If possible add a few images as well so we can attempt to reproduce on our end.

Kind regards...

[jonnypenflex]

Hi

Thanks for your reply.



I select the report that I want.

Then in the top right hand corner of the report, I press on the circle with
the 3 dots "More"

I get the drop down box with Full Screen, View Data, Share..and Download

I select download and I get as per the attached document.

This happens with all types of reports, included tabular with figures.

What puzzles me is that I used to be able to download the reports,
especially the "Data" and then one day it stopped?



Many thanks for your help

Kind regards

Jonny

[Frank_S]

Unfortunately it is not clear at all where you are as per your statement below.

"I select the report that I want."

Do you mean 'I select the report automation'.

Please be very specific on this point.

Can you please provide screenshots of the the steps so I can attempt to reproduce in my test environment.

Kind regards...

[jonnypenflex]

Hi



Please find attached screenshots of the process I follow.

After logging in, I select "Penflex"

It then takes me to all the reports we have on the system

I select "Product Category View"

Screenshot 3 then comes up.

I then press on the small circle on the right hand side with the 3 dots.

A drop down box appears and I select download

Screenshot 5 shows what happens when I select "Download"

Thanks

Regards

Jonny