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fashid
Specialist
Specialist

Directory service connector unable to resolve groups

Hi,

we have a clustered Qlikview environment on which clustering is done for the directory service connector also .

The DSC on one particular node has been creating problems and users are not able to see the documents on the access point. 

In the DSC logs it reads as below for every such user logging in the access point:

20210920T060105.541-0400 Information User's and DSPs domains are different. No search will be performed for LDAP\****** in this domain: ad
20210920T060105.541-0400 Information Resolved 0 groups for LDAP\*****:

basically it is not resolving the groups for the users logging in .

Any thoughts on this or anyone who can guide me in the right direction. 

 

Regards,

Nadeem 

1 Solution

Accepted Solutions
Maria_Halley
Support
Support

3 Replies
Lucas_Gatling
Support
Support

@fashid  has this clustered node ever worked? What version of QlikView are you currently on? If you look at the DSC for the node that is having problems is there a little red asterisk beside the DSC connection?

If the issue is solved please mark the answer with Accept as Solution.
Chip_Matejowsky
Support
Support

Hi @fashid,

In addition to Lucas's great advice, what type of DSP do you have configured for your DSC cluster - Active Directory, Configurable LDAP, Configurable ODBC?  If you check the QMS logs, do you see any warnings or errors for this particular DSC cluster node?  Thanks!

 

Best Regards

Sr. Technical Support Engineer with Qlik Support
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Maria_Halley
Support
Support

@fashid 

Can you double check that you have followed all the steps listed in this article

https://community.qlik.com/t5/Knowledge/Resolving-Groups-With-The-Configurable-LDAP-Directory-Servic...