Fail to update Qlik Desktop License through Lease License QVW

[hkufeoisu]

Dear Support,

One of my colleagues is failed to update the QlikView Desktop license through Lease License QVW. After she clicked the Lease License QVW, an message 'The production license has been leased to your local copy of QlikView Desktop for 30 days' is shown and close the QlikView Desktop. Unfortunately, after re-opened the Desktop, it is still a Personal Edition. Any idea?

Thanks

Toms

[hkufeoisu]

Hi Chip,

The article from Maria resolved the problem. 

Moreover, thanks for your remind. Would you mind to give me some information on updated the QV version on both Client and Server sides, please? Can I complete the upgrade by myself? Please advise

Thanks

Toms

[Maria_Halley]

@hkufeoisu 

There are a lot of information about upgrading QlikView Server in the community. 

A good place to start is the help.