I am writing to inquire about our license information and any issues that may arise during a license update.

[qwebnm]

Dear All,

I am writing to inquire about our license information and any issues that may arise during a license update.

License information: We are unable to view the license information for the maintenance company we are managing. Could you please let us know if it is possible for my account to view the license information for the maintenance company? If possible, please update the system so that we can view the information.

License update issues: During a license update, do we need to restart the OS server or any services? Also, what are the potential problems that may arise? We would like to prepare for any possible issues in advance.
I would greatly appreciate your response to these inquiries.
Thank you.

[Chip_Matejowsky · Accepted solution]

Hi @qwebnm,

To obtain Qlik licensing information you'll need to contact Qlik Customer Support. You can chat with a customer support agent by clicking the big blue Contact Support button in the lower right corner of the screen.

Qlik Knowledgebase article How to License a QlikView Server or Update the License provides the steps needed to update a QlikView Server license. Restarting the OS isn't required but you will be prompted to restart the QlikView Server service.

You'll want to ensure that all of the provisions listed in the License Enablement File (LEF) of the current license are present in the updated license version. You can check the LEF any Qlik license by using the Manual LEF Checker website and entering the license.

Best Regards