QlikView Access Point - PDF Printer Not Found, when printing PDF report.

[Leo_M]

Hi Experts,

We have upgraded our Qlikview Server and Desktop from QlikView April 2019 SR1 to QlikView May 2022 SR1. Since the upgrade, users are receiving error "PDF Printer Not Found", when trying to run a report in QlikView Access Point. Prior to the upgrade the functionality worked fine.

When running the report in QlikView Desktop it successfully runs through the default printer which is PDF-XChange 3, and the PDF is created. 
I have tried the following:

https://community.qlik.com/t5/Official-Support-Articles/How-to-set-what-PDF-printer-to-use-for-QlikV...

But I am still receiving the same error.

The server that QlikView runs on is Windows Server 2012 R2, and we are not using QlikView Publisher

Thank you.

[Frank_S]

Hi there,

Double check your QlikView server's default printer settings via the control panel.

--check that the PDF exchange printer is installed

--Ensure that the PDF exchange printer is also the default printer on the QV server. If it is not, make it the default and try again.

kind regards...

[Leo_M]

Hi Frank,

Thank you for your response.

I have doubled checked all the points that you have mentioned and everything is there.

The issue is unfortunately still occurring.

Kind regards  

[marcus_sommer]

Somewhere within the last releases were a change of the PDF default printer from PDF-Exchange to the Microsoft PDF printer. I don't know if any other PDF printer as the Microsoft one could be further used or not and if which extra settings are needed (it might need an appropriate entry within the settings.ini).

I remember that there were already several questions about this topic within the community: 

Search the Community - Qlik Community

- Marcus

[Maria_Halley · Accepted solution]

@Leo_M 

Try this article is not the same error, but solution seems to be the same. Please note that there are 2 versions on the setting. 

https://community.qlik.com/t5/Official-Support-Articles/Print-Report-to-PDF-via-Ajax-Client-with-err...

[Bill_Britt]

Hi,

@Maria_Halley  is correct about the article she attached. Make sure you look at the below in the article.

1. On SR1: DefaultPDPrinterName=PDF-XChange 3.0
2. On SR2: DefaultPDFPrinterName=PDF-XChange 3.0 

[Jill_Masinde]

@Leo_M  Do you have any update  following the suggested solutions for this issue?  Kindly confirm if this issue is resolved.

[Leo_M]

Hi Maria,

Thank you for your response. This solution has worked perfectly.

Many thanks.

[Young]

Hi Qlik

I had basically the same issue as Leo where we upgraded our enterprise version from 2020 to May 2022 SR1 and the printing of the report failed with the message "PDF Printer not found". I have tried suggestions mentioned without success.

Our Qlikview server is running on Windows Server 2012 R2 and I have tried setting up both PDF XChange 3.0 as well as CutePDF Writer with exactly same error meesage.

Is there any other possible cause and solutions to this?

Thanks in advance

[marcus_sommer]

I recommend that you repeat all measures carefully to make sure that everything which was suggested in the right order - means especially to adjust the exe.config and the settings.ini and to stop the services before.

Beside this the server OS is meanwhile quite old ... maybe it's time to upgrade it, too. Further related could be if the installed versions of pdf-exchange and cute-pdf are up-to-date respectively suitable to the installed .NET versions or similar stuff.