App on Access Point Freezes Internet Explorer

[paul_ripley]

Hello

If we open a  QlikView app on the access point then go away and leave it open for say 15/30 mins, then come back and click anywhere on screen- there is just the egg timer on the screen.  I can't close down the app without closing completely internet explorer and all the other windows that might be open.

Has anyone seen this and know what causes it?

Many thanks

Paul

[awhitfield]

Hi Paul,

sounds like you are exceeding the Maximum Inactive Session timeout which has default of 1800 seconds (30mins)

HTH

Andy

[paul_ripley]

Hi Andy

We don't have anything in here.  Would it just default to 30mins if nothing is in here?

Thanks

Paul

[awhitfield]

Nope:

Maximum Inactive Session Time

User sessions, which have had no activity during a specified time limit, can be configured to be closed by the QVS. To set the session timeout, enter a suitable figure in this text box.

The maximum inactive session time can also be set on a global level. The session time with the lowest value takes precedence. If the session time entered in this text box is lower than the global session time, the global session time is disregarded.

See: Performance

If left empty or set to 0 means no limit.

[paul_ripley]

OK thanks anyway