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Application hangs in QV 11.2 SR10 desktop software

I have started working on qlikview from couple of weeks ago....customer has reported an issue where when they click on one of the tabs in the sheet as soon as qvw file is opened, application hangs. where as if they open two or three other tabs and later comes back to this tab no issue occurs....this tab contains objects like pivot tables, charts etc....they are using QV 11.2 SR10 desktop software....i tried to open the same file in QV 11.2 SR1..in this version of software there is  no issue...also IE10 is used in the new setup where issue is occurring...where as in old setup IE8 is used where issue is not present...any help on this is much appreciated...thanks in advance

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