Solved: Monthly data into weekly and daily. - Qlik Community

Anonymous · ‎2016-09-06

Hi all,

I have a situation where the data is on monthly basis but i want to calculate it on weekly and daily basis.

**Data in attached sheet.

I want to create bar chart for 'Received'/'Resolved'/'Rollover'/'Inventory'

Received : No. of tickets received monthly/weekly/daily

Resolved : No. of tickets resolved monthly/weekly/daily

Rollover : No. of tickets rolled to next month/week/day

Inventory: No. of tickets carry forwarded to next month/week/day

For Monthly basis i am getting correct data for Received/Resolved/Rollover/Inventory but not for weekly and daily.

Anonymous · ‎2016-09-08

For this what i did is :

1.) created first_rolling_day

2.) created first_rolling_week

3.) created first_rolling_month

4.) created days_between_rolling

5.) created week_between_rolling

6.) created month_between_rolling

and then in script:

1.) marked all tickets with open_date as OPEN

2.) marked all tickets with close_date as CLOSED

3.) marked tickets as Rolling where first_rolling_day/week/month > base_date(01/05/2016) running an iternation as

iterno() <= month/week/days_between_rolling.

View solution in original post

MindaugasBacius · ‎2016-09-06

Connect open_date field with master calendar to achieve your targets.

kaushiknsolanki · ‎2016-09-06

Hi,

You need to tell us what have you done for Monthly calculation.

If possible share the QVW file which shows your monthly calculation.

Regards,

Kaushik Solanki

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Anonymous · ‎2016-09-06

For monthly i have created some flag.

openFlag for all tickets where open_date >01/05/2016

CloseFlag for tickets which have close_date >01/05/2016

RollingFlag for tickets which have first rolling month > 01/05/2016

In etl i am calculating first_rolling_month., first_rolling_week, first_rolling_day.

I can't share the qvw

Anonymous · ‎2016-09-06

But how i determine while tickets will go under rollover and inventory from master calendar

HirisH_V7 · ‎2016-09-06

Hi,

Check

May be like this,

Data:
Load*,
close_date- open_date as Diff,
If(close_date- open_date>30,'MonthCount',
    If(close_date- open_date>7,'WeekCount',
        If(close_date- open_date>1,'dayCount'))) as Ticketstatus


;
LOAD Ticket, 
     open_date,
     DayNumberOfYear(open_date) as OpenDayNumber,
     Month(open_date) as OpenMonth,
     Week(open_date) as OpenWeek, 
     DayNumberOfYear(close_date) as closeDayNumber,
     Month(close_date) as closeMonth,
     Week(close_date) as closeWeek, 
     close_date, 
     status
FROM
[Servicedesk.xlsx]
(ooxml, embedded labels, table is ServiceDesk);

At front end,

is this what you require,

else can you please elaborate your requirement.

PFA,

HTH,

Hirish

HirisH
“Aspire to Inspire before we Expire!”

Anonymous · ‎2016-09-06

Hope Something Like this will help you out.

Anonymous · ‎2016-09-06

and how to determine rollover and inventory tickets?

Anonymous · ‎2016-09-06

what will be your formula??

MarcoWedel · ‎2016-09-06

Hi,

maybe one solution could be:

tabTickets:
LOAD Ticket,
    open_date,
    close_date,
    status
FROM [https://community.qlik.com/servlet/JiveServlet/download/1118611-244247/Servicedesk.xlsx] (ooxml, embedded labels, table is ServiceDesk);

tabTicketDates:
LOAD *,
    -(not(opened or closed)) as ongoing;
LOAD Ticket,
    Date,
    AutoNumberHash128(Ticket,Date) as %TicketDateKey,
    -(Date=open_date) as opened,
    -(Date=close_date) as closed;
LOAD *,
    Date(open_date+IterNo()-1) as Date
Resident tabTickets
While open_date+IterNo()-1 <= RangeMin(close_date,Today());

tabTemp:
CrossTable (DateStatus, StatusValue)
LOAD %TicketDateKey,
    opened,
    closed,
    ongoing
Resident tabTicketDates;

tabTicketStatus:
LOAD %TicketDateKey,
    DateStatus
Resident tabTemp
Where StatusValue;

hope this helps

regards

Marco