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‎2015-05-18 01:08 AM

Networking days

Hello Everyone,

I badly need some help. I need to find the total time a ticket was open.

Note that the working hours of the company is 08:00 to 18:00 and from Monday to Friday.

I need qlikview to consider a working day as 10 hours instead of 24 hours.

Example:

Ticket               Opening Date                         Closing date

TicketA        30/01/2015  15:01:31           04/02/2015  17:03:35

Do you guys have a magical formula to help me.

I tried everything on excel and qlikview but I can't find a way out.

I need to submit that report today.

Many Thanks,

Kind Regards

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tresesco
MVP
MVP
‎2015-05-18 01:35 AM

Go through this thread: Re: Calculate hours between two Date/Time strings Should be helpful for you.

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