Qlikview guide don't working

[marco_puccetti]

Hello, i need to open the Qlikview guide but it doesn't work properly.

Can you tell me if there's any action have i to take in order to let it works?

I've reinstalled the Qlikview application but without effect.

Below the screenshot.

[marcus_sommer]

Maybe this Probleme mit der Anzeige von CHM-Dateien | Borns IT- und Windows-Blog is helpful - unfortunately in german

- Marcus

[marco_puccetti]

When i right click on the chm file, the dialog doesn't show the button you have pointed out in red.

Any ideas?

Marco

[marcus_sommer]

I didn't see this button, too which indicates that it's rather not the topic if the file is from the internet or local - but further I think it's somehow security related - could you other chm-files like those: C:\Windows\Help\mui\0407 open?

- Marcus

[marco_puccetti]

I can open it but it doesn't show nothing on the right hand of the window.

Marco

[marcus_sommer]

This are the windows own help - if they don't work I think you have a bigger problem with your installed OS. Was there some other installations or windows updates or adjustments on some system settings / registry entries?

I think you should make a backup from your datas and profil and try to solve it with a system recovery point and/or a system check respectively a system repair.

- Marcus

[marco_puccetti]

I know.

Thanks

Marco