Users can't login to QV - Qlik Community

Anonymous · ‎2017-10-25

Hi all,

Once in a while, our users have a problem to login, there are getting an error message as in the file attached.

The only way to deal with it is to restart the qvs process and only then our users can log in without any problem.

it happens more frequently in the past few days.

Our user's login to QlikView via Citrix

Qlikview version is: 11.20.12235.0

Any Idea why it's happens? how we can deal with this problem without doing a restart each time.

Thanks

devarasu07 · ‎2017-10-25

Hi,

Is your qlikview up and running? just verify via QMC / server side - services.msc

and also not did applied any security (section accesss)?

mithilesh17 · ‎2017-10-25

Hi,

Have you applied section access. Pls confirm.

Anonymous · ‎2017-10-25

Yes the qlikview is up and running, there is section access in some models,we have number models

Anonymous · ‎2017-10-25

Yes section access is applied

himanshi · ‎2017-10-25

Hi David,

This is because of the RAM issue some times. Qlikview uses in memory function and when its memory is full either because of no of users currently accessing or applications/batches are reloading .When you restarts the QVS service it refreshes the memory and close some opened sessions which are not in use at that time.

The solution to this can be up gradation of RAM size according to your usage.

Thanks!!

Regards,

Himanshi Dubey

devarasu07 · ‎2017-10-25

Hi,

Okay, is that only one user have this issue? if so then try check that users exists in that section access

or if everyone have same issue then it's your server memory full (CPU reached 100% and some time if u load huge data then all resource will be used to clear/refresh via reboot your server and try to test it out again. it should work. tks

Regards,

Deva

MK9885 · ‎2017-10-25

For the users who you want to give full access to the app add * to their password value in Section Access Script.

But best way is to give NT name authentication instead of Username and Password.

If it is already NTname then add the missing users to the NTname and depending on security either restrict them or show them all by *

Note: Start is *; can be used before the Section Access script. which would mean * is full access, just like Admins.

Or can you paste your Section Access script and what user is getting access denied?

Miguel_Angel_Baeyens · ‎2017-10-25

Assuming you are using Citrix VPN, (not running QlikView as a Citrix virtualized application), you can create an empty application with a text object and the function

=OSUser()

to see which user is reaching the QVS instead of the actual person username when the error appears.

You might need to modify the DMS configuration in the QMC so the header is passed along with the correct name (if using headers) or use Internet Explorer to handle the Windows pass-through (i.e.: reading the credentials from the user logged in the computer).

Also, if lately is happening more often, has there been any changes in the Citrix or QlikView version, or even Windows updates? If all the software is the same and only the reloads are happening, this issue is unlikely to happen all of a sudden.