"Failed to contact QVS. make sure that the qvs is available with the correct credentials "

[rash_611]

Hi Team,

We are facing issue in QMC. When clicked on QVS we are getting error "Failed to contact QVS. make sure that the qvs is available with the correct credentials "

And not able to view folder Tab in QVS. and also User document folder is not accessible. but access point and scheduler is working. kindly help on this issue.

[rash_611]

Sorry when clicked on the QVS we are getting "Object reference not set to an instance of an object. Make sure that the QVS is available with the correct credentials"

[Peter_Cammaert]

How about restarting the QMS service?

[rash_611]

Thanks for the reply. we have restarted all the services. but still same issue.

[Peter_Cammaert]

Do all services run under the same account?

[rash_611]

no..  distribution services running in one system and rest all in another system

[Peter_Cammaert]

That may be but that's not my question. Do they all use the same service account? Are you operating in an AD domain?

[rash_611]

Yes. they are using the same service account and we are in AD Domain.

[Peter_Cammaert]

And the accounts used on each platform to run QlikView services are domain accounts?

Can you post a screenshot of the service control panel listing the QlikView services on each platform? Please include the last column in which the account is listed. Thanks.

[rash_611]

Hi Peter..

Please check the attached image