XSRF prevention check failed error with third-party extension

[Justy1]

Hi there

I am trying to use a third-party extension(trueChart) in QlikView server and I am not getting it to work.
I installed the third-party extension(trueChart) on the same server as QlikView
After adding the extension to my QlikView application and opening it in access point it gives me the below error:

Please advise if there is a specific setting on QMC that can resolve this error?

QlikView server: April 2019 SR4
trueChart version: TRUECHART4QlikView-2018.11.1_552-1

*We are using older version of software to troubleshoot an issue picked up on one of our production servers

[Jill_Masinde]

@Justy1  I would start off by checking if the extension object is installed in Qlikview.  See the article below

How to check if you have QlikView Extension Objects installed- https://support.qlik.com/articles/000005284

Since you are running  Qlikview 12.40 this featured should be enabled by default.  You can review the below article to verify the QMS configuration file (C:\Program Files\QlikView\Management  if the EnableCrossSiteRequestForgeryProtection enabled.  

 https://community.qlik.com/t5/Knowledge/QlikView-Management-Console-Enable-Cross-site-scripting/ta-p...

On another note Qlikview 12.40 reached end of support since April 27, 2022.  It is highly recommended to upgrade to a current version of Qlikview.

https://community.qlik.com/t5/Product-Support-Lifecycle/QlikView-Product-Lifecycle/ta-p/1826339

Regards

[Justy1]

Hi 

Thanks a lot for your feedback, I have checked the above settings and they are correct, do you perhaps have any other suggestions of what we can check?

*We are using older versions of software to troubleshoot an issue picked up on one of our production servers

Kind regards,

Justin

[Bill_Britt]

Hi,

Have you reached out to the creator of the extension for help?

Bill

[Bill_Britt]

Hi,

You can try changing the CrossSiteRequestForgeryProtection from "On" to "off" in the Config.xml located at C:\ProgramData\QlikTech\WebServer