Entitlement analyzer app - wrong numbers

[chaas]

Hi everyone
 
We do have an issue with the Entitlement analyzer app. Since yesterday the analyzer capacity minutes numbers are not correct (see screenshots below).

We've installed the latest version from this site. How can we fix this? Was there a change in the API?

Thanks

Christoph

Screenshot from Entitlement analyzer:

Screenshot from Management Console:

[chaas]

@Sonja_Bauernfeind Do you know someone who can help?

Thank you

[Sonja_Bauernfeind]

Hello @chaas 

Please log a support ticket (including your cloud information).

All the best,
Sonja 

[chaas]

Hi @Sonja_Bauernfeind 

I did that. The answer was " As stated in the article provided support for the entitlement analyzer application is provide directly via the developers, and not Technical Support."

Any other ideas?

Thanks

[Sonja_Bauernfeind]

Hello @chaas 

Let me look into it for you! Can you DM me the case number?

All the best,
Sonja 

[chaas · Accepted solution]

The solution is linked here.

Cheers

Christoph