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[ssapseid]

With the release of Qlikview Server 12.60 the default server printer has been hard-coded to 'Microsoft Print to PDF'. There is no way to change this, even if you change the Default Printer setting on the Server, or in fact even uninstall 'Microsoft Print to PDF'.  Changing the setting in QV Distribution Service has no effect of reports generated on the AJAX QV Server client.

Existing Functionality

Anything that prints from a Qlikview app in AJAX is sent to the 'Microsoft Print to PDF' printer. We tend to use the Qlikview Reports feature, which prints Qlikview Reports (RP objects) to PDF.

In addition, the PDF files generated by the 'Microsoft Print to PDF' printer are often 20 times bigger than the PDF files generated by the old PDF-Exchange printer.  In many cases a corrupted 0kb PDF file is created by 'Microsoft Print to PDF' which cannot even be opened.

New Functionality (which was there before)

We would like Qlikview Server to print to the PDF printer set as the default on the Qlikview Windows Server.  Or at least we are hoping that QV Server can provide a setting where we can choose a different PDF printer (eg PDF-Exchange) to the one that seems to be hard coded - 'Microsoft Print to PDF'. But the setting does not exist.

Motivation

User are starting to move away from Qlikview to generate PDF reports that used to work perfectly before Qlikview 12.60.

Importance

This will enable user to continue to use Qlikview to generate PDF reports.

Benefits

Users will continue to use Qlikview.

[ssapseid]

Quick edit of my post above.

New Functionality (which was there before)

It appears that in the past Qlikview Server pre-12.60 was hard-coded to use the PDF-Exchange Printer.

[p_verkooijen]

QlikView May 2021 SR1 has been released, you can now set your default printer

https://da3hntz84uekx.cloudfront.net/qlikview/12.60/126020100/QlikView%20May%202021%20SR1%20Release%...

Reports fail to print
Issue ID: QV-22394
Fixes the export to pdf action parameter PDF Printer Name and adds the setting DefaultPDPrinterName that makes it possible to specify the name of a default PDF printer. The problem only exists on Windows Server 2012.

Also works on Windows Server 2019 (tested Windows Server 2012 R2 and Windows Server 2019)

Steps:

• Edit the : C:\ProgramData\QlikTech\QlikViewServer\Settings.ini
• Add: DefaultPDPrinterName=PDF-XChange 3.0 somewhere below [Settings 7]
• Restart QlikView Server service

And Yes Qlik named the setting DefaultPDPrinterName instead of DefaultPDFPrinterName

[ssapseid]

The issue that we are having is that the same PDF report (using PDF-XChange 3.0) takes 3 times longer to generate in 12.60 SR1 when compared to QV12.50 SR4.

[manuelbaur29]

With QlikView May 2021 SR2 the name of the parameter changed to DefaultPDFPrinterName.

https://community.qlik.com/t5/Official-Support-Articles/Print-Report-to-PDF-via-Ajax-Client-with-err...

In order to use PDF-XChange 3.0 (May 2021 SR1 or SR2):

1. Upgrade to Qlikview 12.60 SR1
2. Make sure that PDF-XChange 3.0 is installed: Install or Reinstall PDF-Xchange Printer on QlikView Server 
3. Add to Qlikview Server settings.ini
   1. Stop the QVS service
   2. Edit the settings.ini file in C:\ProgramData\QlikTech\QlikViewServer
   3. Add the line in the upper part
      1. On SR1: DefaultPDPrinterName=PDF-XChange 3.0
      2. On SR2: DefaultPDFPrinterName=PDF-XChange 3.0 
4. Save the file
5. Restart the QlikView Server

[Meghann_MacDonald]

From now on, please track this idea from the Ideation portal. 

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Meghann

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