When we face issues parsing a source log file we may have to work with multiple teams to retrieve the log file. In our corporate environment we have groups dedicated to supporting their area. For instance we have a specific team of Oracle DBAs.
Here is a recent example. Attunity had an issue parsing an Oracle source logfile around 8:00 AM Friday. We restored much of the functionality by Friday night but did not identify root cause. Our Attunity team requested the the Oracle team provide the log file. However the Oracle team had to open a ticket with AWS to retrieve the logfile. Due to the weekend and a 3 day standard purge process the logfile was lost Monday morning at 8:00 AM. There were several emails back and forth which would have required escalation to the Oracle manager for approval to escalate to AWS. Even with approval it is unknown if AWS will provide the log file.
Since Attunity already has access to these log files it would be ideal to add a feature to Attunity to allow retrieval. This would bypass two teams.
