RESOLVED: NPrinting Designer Issue

Katie_Davis · ‎2021-10-13

Updated 1/05/2022 to include upgrading to NPrinting May 2021 Service Release 3 (SR3) will resolve issue.

paolo_cordini · ‎2021-10-19

Did you reinstall NP designer also?

What worked for me was:

- Roll back to 2018 version

- Reboot

- Reinstall NPrinting Designer

- Reboot

TonyC · ‎2021-10-20

Thanks for the suggestions Digvijay and Paolo. I had already tried rolling back a month to Version 2108, so I tried rolling back further to Version 2012.

This fixed Nprint Designer, and I could then edit templates, BUT unfortunately then Word and Excel would only open in safe mode! I had to run online repair which took me back up to Version 2109!

So im back at sqaure one. I have Nprint designer working on one of the server consoles, so ill have to work on RDP untill we get an update / fix from Qlik.

Thanks,

Tony.

Anonymous · ‎2021-10-20

Hi,

Can you please confirm what version/Build of Excel we should roll back too that resolve this issue?

Kind regards

Adam

wonkymeister · ‎2021-10-21

any update on this issue please? we cant amend/create any reports in excel at the moment (which the majority of our reports are built in) which is causing untold hassle! i cant roll back MS Office - not allowed etc. Have tried uninstalling and reinstalling Designer which solved nothing...

wonkymeister · ‎2021-10-21

just to add that IT have just done a repair on my MS Office install on my box, i've uninstalled and reinstalled designer and nothing still works.

come on Qlik!

Sonja_Bauernfeind · ‎2021-10-21

Hello @wonkymeister

Qlik is actively working on this. A little more information about the expected fix can be found here: Qlik NPrinting Designer can’t find a supported template editor for Excel and PowerPoint.

All the best,
Sonja

andregas · ‎2021-10-21

Hello,

I solved the issue editing the Windows registry.

Open regedit and delete the key "Options" from [HKEY_CURRENT_USER\Software\Microsoft\Office\<version>\<application>\] where application could be Word, Excel or PowerPoint (the three Office programs used by NP Designer) and version is the number version of your Office (e.g. 15.0 is Office 2013, 16.0 is Office 2016, etc...)

In some case the problem is generated by the value "RenderForMonitorDpi", try to delete it instead to delete the "Options" key, otherwise I suggest to delete the entire key.

peter_turner · ‎2021-10-21

Hi,

I gave the above registry change a try and unfortunately for me it did not work.

First I tested to remove just the RenderForMonitorDpi key from Computer\HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Excel\Options .

I then tested to delete the entire folder key Options.

In both cases I'm using the affected office version 2109 (installed by auto-updates), Edit template in NPrinting excel report and the same error prompt appears.

wonkymeister · ‎2021-10-21

not dipping into the registry - will let Qlik sort. Spent the day manually hacking from qlik objects into xlsx. Not fun........

Chernov · ‎2021-10-21

I went a little further and deleted the Excel section in regedit, but that didn't help either

Then I checked the files being created and the access rights for them, at first glance it is clear that everything is fine

One exception is that my %temp% folder is located in not typical location, namely on c:\temp

And also, manipulations in the compatibility section (on nprintingdesigner.exe file) could not help me..

The download site can be found here.