New Data Integration Customer Story + Video: Real-time Responses Delight Burgan Bank's Customers
Customer: Burgan Bank Turkey
Partner: OneDataLake
Industry: Financial Services
Geography: Turkey
Functions: IT, Marketing, Sales
Business Value Driver: Customer Intelligence, New Business Opportunities, Reimagined Processes
Challenges
Meet new customer expectations of digital services
Make accurate, real-time data available to service agents and other key functions
Improve response times and customer engagement
Solution
Deployed Qlik Replicate to connect the bank's database sources to Kafka pipelines and other connectors.
Used Qlik Replicate to route data in real time to end-user feeds and applications.
Implemented a cost-effective and scalable solution that addressed the limitations of the bank's custom ETL solution.
Results
Qlik Replicate now sits at the center of Burgan Bank's systems and routes data to the Kafka pipelines that form the basis of many of the bank's technology projects.
Data transfers that could previously take days are now completed reliably in real time.
Call center agents can resolve issues and make recommendations quickly and effectively, increasing customer happiness.
