Open app error - access denied

[asahli]

Hi all,

I have an issue on QlikSense server.

We have an app with section access published on a stream

the section access work but for some users that are declared on the section access they have an error, access denied

we checked the user id, we used the right user id for the section access.

when we check the log we have this line

Command=Open app;Result=5;ResultText=Error: Access denied

My question is, what is the description of the error code result 5 ?

I found this on qlikhelp  Open app ‒ Qlik Sense this explain some error codes but the error code 5 is not explained.

thanks

Abderahmane

[asahli]

In the app we have a restriction on company code. exemple : user1 see only company1, user2 see only company2

[Vasiliy_Beshentsev]

And how you make relation between USERID and Company?

Because as i understand how it works, we got access information from LDAP list of users, and other information we got from db.

Am i right>?