QMC not completing external tasks

[HaninS]

Hello,

I have some .bat files that I want to execute using qmc, it's working fine in the dev environment but when we move it to production it will not complete, it starts and the status will be stuck on "started".

sample of my .bat files:

for /f "delims=" %%a in ('wmic OS Get localdatetime ^| find "."') do set DateTime=%%a

set Yr=%DateTime:~0,4%
set Mon=%DateTime:~4,2%
set Day=%DateTime:~6,2%
set Hr=%DateTime:~8,2%
set Min=%DateTime:~10,2%
set Sec=%DateTime:~12,2%

set BackupTime=%Yr%%Mon%%Day%_%Hr%%Min%%Sec%

cmd.exe /C COPY "\\server\filepath1\F*.txt" "\\server\filepath2\F*.txt._%BackupTime%"
cmd.exe /C DEL /Q \\server\filepath1\F*.txt

[stevedark]

Hi @HaninS 

It sounds like it could be a permissions thing. Are you using a different service account across the two environments, and have you checked that they have the same permissions to all resources?

How exactly are you firing the batch file?

You have both Client Managed and SaaS referenced as tags on your post, which are you using?

Does the process create any log files? If yes, can you share the content here?

Steve

[Francisco_Fernandez · Accepted solution]

Hello @HaninS and @stevedark ,

I think the issue might be solved with the following article:

https://community.qlik.com/t5/Knowledge/How-to-handle-tasks-reporting-wrong-status-when-executing/ta...

It's likely that the QMC cannot update the status automatically and you will have to do it manually.

Hope this helps.

Best regards,

Francisco