After service account password change some issues

[anormand]

Hello community,

My service account password was compromised, so I changed it.

I updated all the accounts on each services, everything is back to normal exept one point.

Since I changed the service account password, I can't reload the Monitoring apps (both license et operations monitor)
I think it's something related to the right to access to my logs. But I don't know how to fix it.

Does someone knows ? Thanks in advance,

Adams

[Levi_Turner · Accepted solution]

Hey Normand,

The Monitoring Apps utilize data connections which have the service account password embedded. Example:

So you have a couple of options:

1. Change the password used in each of those data connections
2. Reconfigure the data connections to use certificate authentication

For (1):

• Script to do it in PowerShell which uses Qlik-CLI: https://github.com/levi-turner/QlikSenseScripts/blob/master/qlik_sense_pwd_change.ps1
• If you do it in the Hub, just remember that the data connection name will be appended with the user who makes the modification so you'd need to rename it in the QMC to remove that

For (2):

• Generic walk through on the process: https://qliksupport.force.com/articles/000048247

Hope that helps.

[anormand]

Thank you ! It works. I keep the script for a future password change !

Thanks for this great ressource !