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Dear all,
I have problems when upgrading my Qlik Sense. If you can give some advice, that will be much appreciated. Thanks, Zac
The steps I did:
Remove the old version.
Delete relevant folders.
Restart PC.
Run as Admin, install to folders on the local computer.
I received an error message "installation failed", and a big log file about 45MB. Below is the first part:
=== Verbose logging started: 1/08/2017 13:46:32 Build type: SHIP UNICODE 5.00.7601.00 Calling process: C:\temp\Qlik_Sense_Desktop_setup.exe ===
MSI (c) (20:F8) [13:46:32:785]: Resetting cached policy values
MSI (c) (20:F8) [13:46:32:785]: Machine policy value 'Debug' is 0
MSI (c) (20:F8) [13:46:32:785]: ******* RunEngine:
******* Product: C:\Users\xiez\AppData\Local\Package Cache\{907839F0-F050-4C4A-BDF4-2FB2A133A39F}v10.28.2\SenseDesktop.msi
******* Action:
******* CommandLine: **********
MSI (c) (20:F8) [13:46:32:785]: Client-side and UI is none or basic: Running entire install on the server.
MSI (c) (20:F8) [13:46:32:785]: Grabbed execution mutex.
MSI (c) (20:F8) [13:46:32:825]: Cloaking enabled.
MSI (c) (20:F8) [13:46:32:826]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (20:F8) [13:46:32:827]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (B0:48) [13:46:32:833]: Running installation inside multi-package transaction C:\Users\xiez\AppData\Local\Package Cache\{907839F0-F050-4C4A-BDF4-2FB2A133A39F}v10.28.2\SenseDesktop.msi
MSI (s) (B0:48) [13:46:32:833]: Grabbed execution mutex.
MSI (s) (B0:D0) [13:46:32:835]: Resetting cached policy values
MSI (s) (B0:D0) [13:46:32:835]: Machine policy value 'Debug' is 0
MSI (s) (B0:D0) [13:46:32:835]: ******* RunEngine:
******* Product: C:\Users\xiez\AppData\Local\Package Cache\{907839F0-F050-4C4A-BDF4-2FB2A133A39F}v10.28.2\SenseDesktop.msi
******* Action:
******* CommandLine: **********
MSI (s) (B0:D0) [13:46:32:837]: Machine policy value 'DisableUserInstalls' is 0
MSI (s) (B0:D0) [13:46:32:859]: SRSetRestorePoint skipped for this transaction.
MSI (s) (B0:D0) [13:46:32:863]: File will have security applied from OpCode.
MSI (s) (B0:D0) [13:46:33:011]: SOFTWARE RESTRICTION POLICY: Verifying package --> 'C:\Users\xiez\AppData\Local\Package Cache\{907839F0-F050-4C4A-BDF4-2FB2A133A39F}v10.28.2\SenseDesktop.msi' against software restriction policy
MSI (s) (B0:D0) [13:46:33:011]: SOFTWARE RESTRICTION POLICY: C:\Users\xiez\AppData\Local\Package Cache\{907839F0-F050-4C4A-BDF4-2FB2A133A39F}v10.28.2\SenseDesktop.msi has a digital signature
MSI (s) (B0:D0) [13:46:33:497]: SOFTWARE RESTRICTION POLICY: C:\Users\xiez\AppData\Local\Package Cache\{907839F0-F050-4C4A-BDF4-2FB2A133A39F}v10.28.2\SenseDesktop.msi is permitted to run at the 'unrestricted' authorization level.
MSI (s) (B0:D0) [13:46:33:497]: End dialog not enabled
MSI (s) (B0:D0) [13:46:33:497]: Original package ==> C:\Users\xiez\AppData\Local\Package Cache\{907839F0-F050-4C4A-BDF4-2FB2A133A39F}v10.28.2\SenseDesktop.msi
MSI (s) (B0:D0) [13:46:33:497]: Package we're running from ==> C:\Windows\Installer\486049.msi
MSI (s) (B0:D0) [13:46:33:510]: APPCOMPAT: Compatibility mode property overrides found.
MSI (s) (B0:D0) [13:46:33:510]: APPCOMPAT: looking for appcompat database entry with ProductCode '{907839F0-F050-4C4A-BDF4-2FB2A133A39F}'.
MSI (s) (B0:D0) [13:46:33:510]: APPCOMPAT: no matching ProductCode found in database.
MSI (s) (B0:D0) [13:46:33:513]: MSCOREE not loaded loading copy from system32
MSI (s) (B0:D0) [13:46:33:515]: Machine policy value 'TransformsSecure' is 0
MSI (s) (B0:D0) [13:46:33:515]: User policy value 'TransformsAtSource' is 0
MSI (s) (B0:D0) [13:46:33:518]: Machine policy value 'DisablePatch' is 0
MSI (s) (B0:D0) [13:46:33:518]: Machine policy value 'AllowLockdownPatch' is 0
MSI (s) (B0:D0) [13:46:33:518]: Machine policy value 'DisableLUAPatching' is 0
MSI (s) (B0:D0) [13:46:33:518]: Machine policy value 'DisableFlyWeightPatching' is 0
MSI (s) (B0:D0) [13:46:33:518]: APPCOMPAT: looking for appcompat database entry with ProductCode '{907839F0-F050-4C4A-BDF4-2FB2A133A39F}'.
MSI (s) (B0:D0) [13:46:33:518]: APPCOMPAT: no matching ProductCode found in database.
MSI (s) (B0:D0) [13:46:33:519]: Transforms are not secure.
MSI (s) (B0:D0) [13:46:33:519]: PROPERTY CHANGE: Adding MsiLogFileLocation property. Its value is 'C:\Users\xiez\AppData\Local\Temp\Qlik_Sense_Desktop_3.2_SR4_20170801134618_003_SenseDesktop.log'.
MSI (s) (B0:D0) [13:46:33:519]: Command Line: ARPSYSTEMCOMPONENT=1 MSIFASTINSTALL=7 QCOMPUTERNAME= BURN=1 MODIFY=0 DESKTOPSHORTCUT=0 FAIL= MSIINSTALLPERUSER=1 ALLUSERS=2 STORAGEPATH=C:\Users\xiez\Documents\Qlik INSTALLDIR=C:\Users\xiez\AppData\Local\Programs\Qlik\Sense CUSTOMPATH= REBOOT=ReallySuppress CURRENTDIRECTORY=C:\temp CLIENTUILEVEL=3 MSICLIENTUSESEXTERNALUI=1 CLIENTPROCESSID=544
MSI (s) (B0:D0) [13:46:33:519]: PROPERTY CHANGE: Adding PackageCode property. Its value is '{DDB6934C-97B4-4198-9643-F464C328AABA}'.
MSI (s) (B0:D0) [13:46:33:519]: Product Code passed to Engine.Initialize: ''
MSI (s) (B0:D0) [13:46:33:519]: Product Code from property table before transforms: '{907839F0-F050-4C4A-BDF4-2FB2A133A39F}'
MSI (s) (B0:D0) [13:46:33:519]: Product Code from property table after transforms: '{907839F0-F050-4C4A-BDF4-2FB2A133A39F}'
MSI (s) (B0:D0) [13:46:33:519]: Product not registered: beginning first-time install
MSI (s) (B0:D0) [13:46:33:519]: PROPERTY CHANGE: Adding ALLUSERS property. Its value is '2'.
MSI (s) (B0:D0) [13:46:33:519]: PROPERTY CHANGE: Deleting ALLUSERS property. Its current value is '2'.
MSI (s) (B0:D0) [13:46:33:519]: Product {907839F0-F050-4C4A-BDF4-2FB2A133A39F} is not managed.
MSI (s) (B0:D0) [13:46:33:519]: MSI_LUA: Credential prompt not required, user is an admin
MSI (s) (B0:D0) [13:46:33:519]: PROPERTY CHANGE: Adding ProductState property. Its value is '-1'.
MSI (s) (B0:D0) [13:46:33:519]: Entering CMsiConfigurationManager::SetLastUsedSource.
MSI (s) (B0:D0) [13:46:33:519]: User policy value 'SearchOrder' is 'nmu'
MSI (s) (B0:D0) [13:46:33:519]: Adding new sources is allowed.
MSI (s) (B0:D0) [13:46:33:520]: PROPERTY CHANGE: Adding PackagecodeChanging property. Its value is '1'.
MSI (s) (B0:D0) [13:46:33:520]: Package name extracted from package path: 'SenseDesktop.msi'
MSI (s) (B0:D0) [13:46:33:520]: Package to be registered: 'SenseDesktop.msi'
MSI (s) (B0:D0) [13:46:33:520]: Note: 1: 2205 2: 3: Error
MSI (s) (B0:D0) [13:46:33:520]: Note: 1: 2262 2: AdminProperties 3: -2147287038
MSI (s) (B0:D0) [13:46:33:520]: Machine policy value 'DisableMsi' is 0
Hi Zachary - Do you have anti-virus on the machine you are trying to install the Qlik software on? If yes, you will have to completely disable it before you can move ahead.
Pranav
Hi Pranav,
Thanks for your reply.
As the PC has other problems, I have it re-imaged, then I can install Qlik Sense by myself, without admin privilege or disabling antivirus software.
Anyway, it's fixed now, and your suggestion is much appreciated.
Best regards,
Zac