Log full of Invalid license error, but everything working correctly

[LuigiA]

Hello,

i have a strange behaviour on my QlikSense, on premise, installation: everything is working fine, in QMC i have no error on licence, even if i reload information from web, the analyzer and professional and user can log and work.

However i have a constant error in the log located in: ProgramData\Qlik\Sense\Log\Licenses

Around every ten seconds it report this couple of line

{"caller":"handler.go:53","errorMessage":"invalid license error, no license found, tenant not found","errorType":"LICENSES-ForbiddenRequest","level":"info","logTraceId":"7003c215e34da346b906beed9bcdb019","statusCode":403,"timestamp":"2024-05-09T09:37:40.8800623Z"}
{"audience":"","caller":"middleware.go:114","level":"info","license":"","logTraceId":"7003c215e34da346b906beed9bcdb019","message":"http request","name":"V1LicensesDefinitionGet","req.method":"GET","req.url":"/v1/licenses/definition?privileges=true&xrfkey=GFycs5f2YXBS8w15","res.statusCode":"403","subType":"","tenant":"","timestamp":"2024-05-09T09:37:40.8806126Z","userAgent":"nl-app-search"}

Do you have any idea how to fix this?

For context: Windows firewall is disable and the server, at the moment, reach everything on the net, included http://license.qlikcloud.com/

Thanks a lot

The version is the latest Qlik Sense February 2024 Patch 3 - 14.173.6

[mpc]

Hi, 

Can you check in the license definition the product level and what are the products you can access to ? 
Morevover, do you have a proxy between Qlik Sense and Interner ?

Kind regards

[LuigiA]

Hello,

no there is no proxy between the machine and internet .

ANALYZER;20;;
GEOANALYTICS;YES;;
GEOPLUS;YES;;
IGNORE_TOKENS;YES;;
OVERAGE;NO;;
PRODUCTLEVEL;50;;2024-12-31
PROFESSIONAL;5;;
QDM_ESSENTIALS;YES;;
WEBCONNECTORS;YES;;

[mpc]

Thanks, 

You don't have: 

• INSIGHT_ADVISOR_CHAT; YES
• INSIGHT_BOT

I think it is this component wich throw the error, since user agent is 

"userAgent":"nl-app-search" 

You should try to follow this process: https://help.qlik.com/en-US/sense/February2024/Subsystems/Hub/Content/Sense_Hub/Insights/insight-adv...

You can check this article too:

And see if the error appears again.

[LuigiA]

Hi, i have two doubts

1- the link describes the procedure that works only for working apps, not for already published app. I Randomly opened an app and foud the Insight advisor for app set to true, so i think this may be the solution, but is there a way to edit all the app at once? Otherwise i will have to edit and re-publish all the app in the installation.

2- You refer to an article but i think you missed to past the link

Thanks a lot

[mpc]

Hi, 

My bad, you can disable it directly on the server by changing the configuration file: https://community.qlik.com/t5/Official-Support-Articles/Insight-Advisor-Chat-Unable-to-get-data/ta-p...

And uncomment //Disabled=true for [nl-parser] and [nl-app-search]



And the post link: https://community.qlik.com/t5/Official-Support-Articles/Qlik-Insight-Advisor-License-is-invalid-or-e...

And: https://community.qlik.com/t5/Official-Support-Articles/Insight-Advisor-Chat-Unable-to-get-data/ta-p...