Solved: Re: Qlik.Printing.Sense.Service stopped working - Qlik Community

jwvessen · ‎2015-09-21

Running QS1.1 I already had this issue, but after updating to 2.11 it is now a full time problem:

I get this popup (error message) one after the other:

Steps I have already tried:

I've uninstalled Sense, reinstalled it
Also as Admin
Run the service myself
Set: ServicePipeTimeout to 5 minutes in Registry

All without any effect.

Looking for a sollution.
(Running Windows 8.1 64bit)

Qlik Sense works just fine by the way, however, this pop-up is more than anoying, as it keeps comming.

Here the report.wer generated:

Version=1

EventType=APPCRASH

EventTime=130870461284287120

ReportType=2

Consent=1

UploadTime=130870461285224625

ReportIdentifier=fa11a28f-5df0-11e5-8288-34de1a1dc878

IntegratorReportIdentifier=fa11a28e-5df0-11e5-8288-34de1a1dc878

NsAppName=Printing.exe

Response.BucketId=26ef8c5c9b78cd1436b45eaea5b099b0

Response.BucketTable=4

Response.LegacyBucketId=120323311341

Response.type=4

Response.CabId=120295063700

Sig[0].Name=Naam van de toepassing

Sig[0].Value=Printing.exe

Sig[1].Name=Versie van toepassing

Sig[1].Value=2.1.1.0

Sig[2].Name=Tijdstempel van toepassing

Sig[2].Value=55f2c1e1

Sig[3].Name=Naam van foutmodule

Sig[3].Value=LavasoftTcpService64.dll

Sig[4].Name=Versie van foutmodule

Sig[4].Value=2.3.4.7

Sig[5].Name=Tijdstempel van foutmodule

Sig[5].Value=555dc671

Sig[6].Name=Uitzonderingscode

Sig[6].Value=c0000096

Sig[7].Name=Uitzonderingsmarge

Sig[7].Value=000000000000890d

DynamicSig[1].Name=Versie van besturingssysteem

DynamicSig[1].Value=6.3.9600.2.0.0.768.101

DynamicSig[2].Name=Landinstelling-id

DynamicSig[2].Value=1043

DynamicSig[22].Name=Aanvullende informatie 1

DynamicSig[22].Value=f289

DynamicSig[23].Name=Aanvullende informatie 2

DynamicSig[23].Value=f2899b23e9055d11133c592593d16744

DynamicSig[24].Name=Aanvullende informatie 3

DynamicSig[24].Value=ff7e

DynamicSig[25].Name=Aanvullende informatie 4

DynamicSig[25].Value=ff7ed3afff87c2464d44cfa41deb7d3a

UI[2]=C:\Users\User\AppData\Local\Temp\SensePrinting2.1.50500.0409.10\Printing.exe

UI[3]=Qlik.Printing.Sense.Service werkt niet meer

UI[4]=U kunt online naar een oplossing voor het probleem zoeken.

UI[5]=Online naar een oplossing zoeken en dit programma sluiten

UI[6]=Later online naar een oplossing zoeken en dit programma sluiten

UI[7]=Het programma sluiten

LoadedModule[0]=C:\Users\User\AppData\Local\Temp\SensePrinting2.1.50500.0409.10\Printing.exe

LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll

LoadedModule[2]=C:\Windows\SYSTEM32\MSCOREE.DLL

LoadedModule[3]=C:\Windows\system32\KERNEL32.dll

LoadedModule[4]=C:\Windows\system32\KERNELBASE.dll

LoadedModule[5]=C:\Windows\system32\ADVAPI32.dll

LoadedModule[6]=C:\Windows\system32\msvcrt.dll

LoadedModule[7]=C:\Windows\SYSTEM32\sechost.dll

LoadedModule[8]=C:\Windows\system32\RPCRT4.dll

LoadedModule[9]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscoreei.dll

LoadedModule[10]=C:\Windows\system32\SHLWAPI.dll

LoadedModule[11]=C:\Windows\SYSTEM32\combase.dll

LoadedModule[12]=C:\Windows\system32\USER32.dll

LoadedModule[13]=C:\Windows\system32\GDI32.dll

LoadedModule[14]=C:\Windows\system32\IMM32.DLL

LoadedModule[15]=C:\Windows\system32\MSCTF.dll

LoadedModule[16]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll

LoadedModule[17]=C:\Windows\SYSTEM32\MSVCR120_CLR0400.dll

LoadedModule[18]=C:\Windows\assembly\NativeImages_v4.0.30319_64\mscorlib\fc9860df7e7c03efd26ad5311301dfcb\mscorlib.ni.dll

LoadedModule[19]=C:\Windows\system32\ole32.dll

LoadedModule[20]=C:\Windows\SYSTEM32\kernel.appcore.dll

LoadedModule[21]=C:\Windows\SYSTEM32\CRYPTBASE.dll

LoadedModule[22]=C:\Windows\SYSTEM32\bcryptPrimitives.dll

LoadedModule[23]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clrjit.dll

LoadedModule[24]=C:\Windows\system32\OLEAUT32.dll

LoadedModule[25]=C:\Windows\SYSTEM32\CRYPTSP.dll

LoadedModule[26]=C:\Windows\system32\rsaenh.dll

LoadedModule[27]=C:\Windows\SYSTEM32\bcrypt.dll

LoadedModule[28]=C:\Windows\SYSTEM32\VERSION.dll

LoadedModule[29]=C:\Users\User\AppData\Local\Temp\SensePrinting2.1.50500.0409.10\log4net.dll

LoadedModule[30]=C:\Users\User\AppData\Local\Temp\SensePrinting2.1.50500.0409.10\Topshelf.dll

LoadedModule[31]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System\03684c663aa6a9eeb92faf2dfdba9bc2\System.ni.dll

LoadedModule[32]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Configuration\1c7a457d4b8d2639fde389692c9e4e22\System.Configuration.ni.dll

LoadedModule[33]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Xml\06d95097745c54f7d28868ff547803c4\System.Xml.ni.dll

LoadedModule[34]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Core\374fcab45c666ab4e3cb1d8f0b2ff117\System.Core.ni.dll

LoadedModule[35]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Serv759bfb78#\e724f330a40ab742870f4c1dfa23a316\System.ServiceProcess.ni.dll

LoadedModule[36]=C:\Windows\system32\psapi.dll

LoadedModule[37]=C:\Users\User\AppData\Local\Temp\SensePrinting2.1.50500.0409.10\Autofac.dll

LoadedModule[38]=C:\Windows\system32\shell32.dll

LoadedModule[39]=C:\Windows\SYSTEM32\SHCORE.dll

LoadedModule[40]=C:\Windows\SYSTEM32\profapi.dll

LoadedModule[41]=C:\Users\User\AppData\Local\Temp\SensePrinting2.1.50500.0409.10\System.Web.Http.SelfHost.dll

LoadedModule[42]=C:\Users\User\AppData\Local\Temp\SensePrinting2.1.50500.0409.10\System.Web.Http.dll

LoadedModule[43]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.ServiceModel\de6f821e6848f1f25eb3303a8615ccde\System.ServiceModel.ni.dll

LoadedModule[44]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Net.Http\e005384815c0a467d0de2366962d3342\System.Net.Http.ni.dll

LoadedModule[45]=C:\Users\User\AppData\Local\Temp\SensePrinting2.1.50500.0409.10\Qlik.Sense.Printing.Logging.dll

LoadedModule[46]=C:\Users\User\AppData\Local\Temp\SensePrinting2.1.50500.0409.10\Qlik.Sense.Logging.dll

LoadedModule[47]=C:\Users\User\AppData\Local\Temp\SensePrinting2.1.50500.0409.10\Qlik.Sense.Common.dll

LoadedModule[48]=C:\Users\User\AppData\Local\Temp\SensePrinting2.1.50500.0409.10\Autofac.Integration.WebApi.dll

LoadedModule[49]=C:\Users\User\AppData\Local\Temp\SensePrinting2.1.50500.0409.10\Newtonsoft.Json.dll

LoadedModule[50]=C:\Users\User\AppData\Local\Temp\SensePrinting2.1.50500.0409.10\CommandLine.dll

LoadedModule[51]=C:\Users\User\AppData\Local\Temp\SensePrinting2.1.50500.0409.10\System.Net.Http.Formatting.dll

LoadedModule[52]=C:\Users\User\AppData\Local\Temp\SensePrinting2.1.50500.0409.10\System.Web.Http.Cors.dll

LoadedModule[53]=C:\Windows\Microsoft.Net\assembly\GAC_MSIL\System.IdentityModel\v4.0_4.0.0.0__b77a5c561934e089\System.IdentityModel.dll

LoadedModule[54]=C:\Windows\assembly\NativeImages_v4.0.30319_64\SMDiagnostics\f618a5ea07d5864d313b80857333df39\SMDiagnostics.ni.dll

LoadedModule[55]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Runteb92aa12#\7261725660985a097e5b19c7f33db9e5\System.Runtime.Serialization.ni.dll

LoadedModule[56]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Servd1dec626#\c5f3f02d8e835923f9c750feb1fefb7e\System.ServiceModel.Internals.ni.dll

LoadedModule[57]=C:\Users\User\AppData\Local\Temp\SensePrinting2.1.50500.0409.10\Qlik.Printing.dll

LoadedModule[58]=C:\Users\User\AppData\Local\Temp\SensePrinting2.1.50500.0409.10\Qlik.Sense.Printing.dll

LoadedModule[59]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Drawing\1a42d618552f7b22e27178c1c460cf0d\System.Drawing.ni.dll

LoadedModule[60]=C:\Windows\Microsoft.Net\assembly\GAC_MSIL\mscorlib.resources\v4.0_4.0.0.0_nl_b77a5c561934e089\mscorlib.resources.dll

LoadedModule[61]=C:\Users\User\AppData\Local\Temp\SensePrinting2.1.50500.0409.10\Qlik.Sense.IO.dll

LoadedModule[62]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Security\8d9452a1f9188b3f88ec07ca58bc3613\System.Security.ni.dll

LoadedModule[63]=C:\Users\User\AppData\Local\Temp\SensePrinting2.1.50500.0409.10\BouncyCastle.CryptoExt.dll

LoadedModule[64]=C:\Users\User\AppData\Local\Temp\SensePrinting2.1.50500.0409.10\Qlik.Sense.Net.dll

LoadedModule[65]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Xml.Linq\d3ade246336dd4d4a3853389e57e9a29\System.Xml.Linq.ni.dll

LoadedModule[66]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Runt73a1fc9d#\0b9a754e1b817eb6272ada70cda62c1a\System.Runtime.Remoting.ni.dll

LoadedModule[67]=C:\Windows\system32\ws2_32.dll

LoadedModule[68]=C:\Windows\system32\NSI.dll

LoadedModule[69]=C:\Windows\system32\LavasoftTcpService64.dll

LoadedModule[70]=C:\Windows\SYSTEM32\MSWSOCK.dll

LoadedModule[71]=C:\Windows\SYSTEM32\IPHLPAPI.DLL

LoadedModule[72]=C:\Windows\SYSTEM32\WINNSI.DLL

LoadedModule[73]=C:\Windows\SYSTEM32\SspiCli.dll

LoadedModule[74]=C:\Windows\system32\uxtheme.dll

LoadedModule[75]=C:\Program Files (x86)\TeamViewer\Version9\tv_x64.dll

LoadedModule[76]=C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.9600.17810_none_34ae2abd958aedeb\COMCTL32.dll

LoadedModule[77]=C:\Windows\SYSTEM32\clbcatq.dll

LoadedModule[78]=C:\Windows\SYSTEM32\PROPSYS.dll

LoadedModule[79]=C:\Users\User\AppData\Local\Temp\SensePrinting2.1.50500.0409.10\Qlik.Engine.Extensions.dll

LoadedModule[80]=C:\Windows\system32\SETUPAPI.dll

LoadedModule[81]=C:\Windows\system32\CFGMGR32.dll

LoadedModule[82]=C:\Windows\System32\urlmon.dll

LoadedModule[83]=C:\Windows\System32\iertutil.dll

LoadedModule[84]=C:\Windows\System32\WININET.dll

LoadedModule[85]=C:\Windows\System32\USERENV.dll

LoadedModule[86]=C:\Windows\SYSTEM32\Secur32.dll

LoadedModule[87]=C:\Windows\system32\apphelp.dll

LoadedModule[88]=C:\Windows\SYSTEM32\sxs.dll

LoadedModule[89]=C:\Windows\system32\napinsp.dll

LoadedModule[90]=C:\Windows\system32\pnrpnsp.dll

LoadedModule[91]=C:\Windows\system32\NLAapi.dll

LoadedModule[92]=C:\Windows\SYSTEM32\DNSAPI.dll

LoadedModule[93]=C:\Windows\System32\winrnr.dll

LoadedModule[94]=C:\Windows\system32\wshbth.dll

LoadedModule[95]=C:\Users\User\AppData\Local\Temp\SensePrinting2.1.50500.0409.10\Aspose.Pdf.dll

LoadedModule[96]=C:\Users\User\AppData\Local\Temp\SensePrinting2.1.50500.0409.10\Aspose.Slides.dll

LoadedModule[97]=C:\Users\User\AppData\Local\Temp\SensePrinting2.1.50500.0409.10\Aspose.Imaging.dll

LoadedModule[98]=C:\Windows\SYSTEM32\httpapi.dll

LoadedModule[99]=C:\Windows\System32\rasadhlp.dll

LoadedModule[100]=C:\Windows\System32\fwpuclnt.dll

LoadedModule[101]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\diasymreader.dll

State[0].Key=Transport.DoneStage1

State[0].Value=1

File[0].CabName=WERInternalMetadata.xml

File[0].Path=WER5C2E.tmp.WERInternalMetadata.xml

File[0].Flags=851971

File[0].Type=5

File[0].Original.Path=C:\Users\User\AppData\Local\Temp\WER5C2E.tmp.WERInternalMetadata.xml

File[1].CabName=triagedump.dmp

File[1].Path=WER6817.tmp.dmp

File[1].Flags=539820035

File[1].Type=6

File[1].Original.Path=C:\Users\User\AppData\Local\Temp\WER6817.tmp.dmp

File[2].CabName=WERDataCollectionFailure.txt

File[2].Path=WER6931.tmp.WERDataCollectionFailure.txt

File[2].Flags=851971

File[2].Type=5

File[2].Original.Path=C:\Users\User\AppData\Local\Temp\WER6931.tmp.WERDataCollectionFailure.txt

File[3].CabName=Report.cab

File[3].Path=Report.cab

File[3].Flags=196608

File[3].Type=10

File[3].Original.Path=Report.cab

FriendlyEventName=Werkt niet meer

ConsentKey=APPCRASH

AppName=Qlik.Printing.Sense.Service

AppPath=C:\Users\User\AppData\Local\Temp\SensePrinting2.1.50500.0409.10\Printing.exe

NsPartner=windows

NsGroup=windows8

ApplicationIdentity=23177226397F9ACA4225A250022CFF39

czm · ‎2015-09-24

Looking at the logs it is probably due to the installation of some Lavasoft product. Could you try to remove them (or at least to temporary disable the lavasoft real-time protection/program) please?

Maybe just stopping/closing the LavasoftTcpService.exe could do it

View solution in original post

Tyler_Waterfall · ‎2015-09-21

I believe this is a known issue (being resolved presently) - but I will confirm that.

Do you have Sense Desktop also installed on that machine by chance?

jwvessen · ‎2015-09-22

It happens when running QS desktop indeed

czm · ‎2015-09-22

Hi,

this is probably due to Qlik Sense (Server) and Qlik Sense Desktop installed on the same machine. If you want to run Qlik Sense Desktop and you are getting this error when you ran it (as I understood) you should do the following:

1) close Qlik Sense Desktop

2) stop Qlik Sense Printing Service (from services.msc)

3) (just to be sure) delete the file contained in your user's temp folder (open file explorer, type %temp% in the address bar and press enter to find your users temp folder)

4) Run Qlik Sense Desktop again (with Qlik Sense Printing Service still stopped)

At this time printing should working fine (in Qlik Sense Desktop).

Unfortunately at the moment it is not possible to have both Qlik Sense Printing Service (from a Qlik Sense Server installation) and Qlik Sense Desktop running in the same machine at the same time.

Please tell me if this solves the problem.

Best regards,

Carlo

jeroen_wagner · ‎2015-09-22

Excuse the switch of username (Used Jan-Willems account to create the call)

There is no QS-server running on this laptop, just QS-desktop

Also the service is not running, and even when I start it manually it doesn't show in my services...
There does however apear a two new lines in the DOS prompt:
"The service is waiting for certificates"

where before it showed as "Service is running"

Also deleting the temp folders brings no difference.

Any other ideas?

czm · ‎2015-09-22

Manually running the Printing.exe executable (without any parameter) will run it in Server mode. Unfortunately you don't have any Server installed and so you can't have it working in that way (it will wait forever for security certificates).

To avoid misunderstanding:

if we speak of Desktop version it's better to avoid "service terminology". Consider it just as a plain windows process (Printing.exe).

If we mean instead a Qlik Sense Server installation where you lauch the service from services.msc (Control Panel -> Administrative tools -> Services) then use service terminology.

From now on I suppose that no Qlik Sense Server is installed and that, if it was installed previously, you have restarded your machine after its uninstall and before installing Qlik Sense Desktop (if it is not so please uninstall everything, restart the system, clear the temp folder and then install only Qlik Sense Desktop).

Could you close Qlik Sense Desktop and do a print screen of Task Manager->Details (with all processes visible, i.e. with Task Manager's window maximized)?

Then could you run Qlik Sense Desktop (and not manually Printing.exe), wait for 30 seconds and then do a print screen again?

Thanks

jeroen_wagner · ‎2015-09-22

Indeed. No QS-Server is installed.
And also with te uninstalles and installes of QS-desktop, a restart was performed every time.

Here is an overview of the taskmanager - details: (3 takes)

czm · ‎2015-09-22

Thanks.

Could you do another one but after running Qlik Sense Desktop and wait 30 seconds please?

Thanks

Carlo

jeroen_wagner · ‎2015-09-22

With QS-desktop running (and the error popup of printing.exe)

jeroen_wagner · ‎2015-09-22

Seems strange:
Seeing the program run, while getting the message, it stopped working
(keeps appearing when closed btw)