Qlik Sense not generating all log files?

[aki_martiskaine]

QS version November 2017

Hello

We have an issue where QS is not generating all expected log files.

Example case:

Task X has failed for some reason. Task is then automatically retried, starts normally and completes successfully. Customer wants to know what happened with the task the first try when it failed. From QMC it's only possible to check the latest log entry for the task, so we turn to default log folder C:\ProgramData\Qlik\Sense\Log\Script\ and search with loader app ID, only to find out there is no log entry for said app. Next we would turn to ArchivedLogs folder for the same, only to find out there is no log entry either for said date.

C:\ProgramData\Qlik\Sense\Log\Script\ search

ArchivedLogs\Script\ folder search

Searches were conducted on June 8th and as you can see from the pictures, logs seem to go straight to ArchivedLogs folder after task has completed. All logs I could find  Do task failure logs save in a different folder than task successfull log?

Also, some days there are no log entries at all, why is that?

Not sure if it's relevant, but I will also add that this example app is old and has been replaced a number of times. App ID has always remained the same though.

Here are the current logging settings:

Could this be a settings issue, or is there something else wrong that I don't see?

[rahulmittal79]

I'm interested about the QMC reloads in particular. As I described, I would occasionally want to check other than the latest log entry for a certain reload task. mxplayer

[dchristophersen]

Hello,

is there any update on this topic / feedback from Qlik side?
We have the same issue.

It seems like Reload Tasks that 'failed' do not save log files, neither to "\QlikDataShare\ArchivedLogs\<server>\Script" nor to "\ProgramData\Qlik\Sense\Log\Script".

Has anyone figured out why that is the case and how it can be fixed?

Thank you,

Daniel

[Chip_Matejowsky · Accepted solution]

Hi @dchistopersen,

If the task never gets to the point of actually starting the reload, it errors out without generating a log. If the “Download script log” button is greyed out it is because of this Error status. Examples that could trigger an Error include, but not always linked to issues with: Engine/Scheduler/App Binary/Access to the file location/Load Balancing Rules for Applications, etc. See article How to find the Script (Reload) logs in Qlik Sense Enterprise for more details.

Best Regards