Qlik integrate on MRTM.

[ngoctu]

Dear Qlik team,

I want to raise the issue that needs your team's support.

we integrate Qlik on MRTM (a platform Automation Marketing). Qlik is a dashboard, report.

please see the attached files for detailed issues.

P/S; please refer to case number is 00155813: Qlik integrate on MRTM.

[Sonja_Bauernfeind]

Hello @ngoctu did you mean to attach this to your active support case? I have left a comment on the case mentioning that you have responded here, and I have attached the files there. I have, however, removed the files from the public community post to prevent any potentially sensitive information from being out there.

All the best,
Sonja 

[ngoctu]

Hi @Sonja_Bauernfeind 

yes the attached files are the case that I raised support.

Thanks for removing the attached files, please suggest a solution

[ngoctu]

Please suggest a solution, I didn't receive anything from Qlik team.

[Sonja_Bauernfeind]

Hello @ngoctu I have reached out to our internal team to review the status of your case. 

All the best,
Sonja

[Sonja_Bauernfeind]

Hello again, @ngoctu 

Please continue your communication directly in your case. Your case team has been alerted.

All the best,
Sonja 

[ngoctu]

Hi, Do you have any updates about the solution? how to solve it?

[Chip_Matejowsky]

Hi @ngoctu,

The best way to get updates on an existing Qlik Support case is to work within the case itself. As @Sonja_Bauernfeind previously mentioned, please work with the support engineer assigned to your case directly.

Best Regards

[Haidannx]

Hi  @Sonja_Bauernfeind  and @Chip_Matejowsky,

I`m Dang, a consultant from SIFT-AG Vietnam. My team are in charge of implementing Qlik Sense for Mr. @ngoctu`s company.

@Sonja_Bauernfeind could you please provide clarification on the statement "Please continue your communication directly in your case. Your case team has been alerted."? We haven't received any communication from the Qlik team other than this Supporting Case on QCS.

Thank you.

[Sonja_Bauernfeind]

Hello @Haidannx 

We urge your client to communicate to support in the case itself, as the support agent assigned to the case is not alerted when a community post is made. This post is a public community post which has no ties to the support ticket; any updates or update requests to the case must be done in the support case directly to allow for our support agents to communicate effectively with your client.

This includes the sharing of log files, screenshots, etc.

All the best,
Sonja