Task reload failed

[marciolins]

Hi, People!

    We have a problem with a task status, where the status show error, but reading the log, the same show successful scripts exit.

     The great problem is the stop of task chain. You can help us ?

    Version: Feb 2022 Patch 3, Qliksenseserver: 14.54.6

Thank you.

[Benoit_C]

Hello @marciolins,

For this kind of issue you would need to cross check the script log with the Engine system logs and Engine service logs.

What are they saying at the same timestamp ?

Regards,

Benoit

[rohitk1609]

Can you share the log so we can check?

[marciolins]

Sure, in attachment the log from Engine.

[Albert_Candelario]

@marciolins not sure the logs attached are the ones we would need. Could you inspect them and see if you find any error named Unknown.

I also assume the data on the apps is not updated, right?

so, the reload is executed, but the new data is not save on the binary file.

Cheers,

Albert

[marciolins]

Hi @Albert_Candelario ,

  The binary file are updated, only the task status show a error message and the log generated by the error, not show any error.

   And the task chain die because this.

[Albert_Candelario]

Hello @marciolins ,

Thanks for the update.

Could be related to a known defect, QB-9797, that should be resolved on a following patch for February 2022., but it should not lead to the task chain not been launched.

Kindly, review the incoming patches for such ID and upgrade once available and let us know the outcome.

Could you kindly share the engine logs again for further review if possible, without sharing any sensitive data.

Cheers,

Albert

[Benoit_C]

Hello,

Could you also share the script log?  The one which is showing successful scripts exit

Regards,

Benoit

[marciolins]

Hi, @Benoit_C .

Absolutely, in attachment.

[marciolins]

I forget the engine log, but attached now.