can't stop Qlik Sense Engine Service

[korsikov]

After upgrading to 2.2.4 server encountered a problem. I can not stop the service Qlik Engine.

My server has 16Gb ram and Qlik Sense Engine service consumes 90% of RAM.

Try stop this service for cleanup cache and backup files.

And service stiks as "Stoppping"  and wait 20 min. Then service killed.

---

INFO	20160516T232003.974+0300	7732	7140	Spawning KillerThread
INFO	20160516T232003.974+0300	7732	7208	ServerExit entered
INFO	20160516T232003.974+0300	7732	7208	Kill child processes still running
INFO	20160516T232003.974+0300	7732	7208	Calling pListener->StopListening
INFO	20160516T232003.974+0300	7732	7208	Calling pPurger->Close
INFO	20160516T234022.102+0300	7732	7140	Termination not completed within 20 min. Quitting!
INFO	20160516T234022.102+0300	7732	7140	Terminating service

---

How can I speed up the shutdown of service and that the service could be shut down cleanly

[korsikov]

IF QS Engine service use low RAM stutdown cleanly

There is normal shutdown logs

INFO	20160517T004313.347+0300	5972	7596	Spawning KillerThread
INFO	20160517T004313.347+0300	5972	4108	ServerExit entered
INFO	20160517T004313.347+0300	5972	4108	Kill child processes still running
INFO	20160517T004313.347+0300	5972	4108	Calling pListener->StopListening
INFO	20160517T004313.347+0300	5972	4108	Calling pPurger->Close
INFO	20160517T004313.628+0300	5972	4108	Calling pLogWriter->Close
INFO	20160517T004313.737+0300	5972	4108	Calling StopInternalTimer
INFO	20160517T004313.847+0300	5972	4108	Stopping remaining CStdServers
INFO	20160517T004313.847+0300	5972	4108	Calling pListener->Destroy
INFO	20160517T004313.847+0300	5972	4108	Calling ExitThreadWorkerThreads
INFO	20160517T004314.362+0300	5972	7596	Terminating service

[korsikov]

Try change ServicesPipeTimeout - not help.

Qlik Sense 2.0.1 - Cannot start services after update

i'm Can't stop QS Engine when this service use 80% ram ( WorkingSet High)

If I kill Engine.exe it's corrupted application in RAM.

When application consuming low RAM stop and restart success,

Give me any advice.

[korsikov · Accepted solution]

Solved by upgrade 2.2.4 to Qlik Sense 3

[Whatever]

The engine service will not stop and is using 99% of CPU. Memory consumption is 18%

This started with users complain that open panel just shows the bubbles forever.

The Engine will not stop even when I use "End Task".

The engine exit log shows

Severity Timestamp ProcessId ThreadId Message
INFO 20200811T073321.016-0400 2432 1480 Spawning KillerThread
INFO 20200811T073321.029-0400 2432 5092 ServerExit entered
INFO 20200811T073321.029-0400 2432 5092 Kill child processes still running
INFO 20200811T073321.032-0400 2432 5092 Calling pListener->StopListening
INFO 20200811T073321.249-0400 2432 5092 Calling pPurger->Close

It has now been "stopping" for over 20 minutes.