QlikSense -Application Hub Error: You cannot access Qliksense because you have no access pass

[pratheeksha]

Hello , 

As a qliksense admin, we have license allocation and user access. License is valid till 2022, however while we try to access the Qlik hub applications , getting an error message - "You cannot access Qliksense because you have no access pass "

We have checked the Engine Logs, audit, system logs but no error messages displayed . However the logs ->license directory under the Logs gives below message: 

"errorMessage":"Too much time has passed since the last license update","errorType":"LICENSES-
OutdatedLicense

Has anybody faced this issue before and can help with the solution approach ?

[AshutoshBhumkar]

Hi,

Please refer below post.

https://community.qlik.com/t5/Knowledge/You-cannot-access-Qlik-Sense-because-you-have-no-access-pass...

Thanks,

Ashutosh

[pratheeksha]

Hi Ashutosh , 

Thank you for your response.

We have verified the details shared , we are able to connect to license server license.qlikcloud.com. from browser also , professional license allocation we have given to all the users. Also we have restarted services, checked proxy , but issue remains the same.

[AshutoshBhumkar]

Hi Pratheeksha,

Did you check https://community.qlik.com/t5/Knowledge/Qlik-Sense-Service-account-quot-You-cannot-access-Qlik-Sense...

It says, you should not allocate a license to service account as it will give an error if the account is using simultaneous 5 sessions. 

[pratheeksha]

Hi Ashutosh , 

We referred to logs under - C:\ProgramData\Qlik\Sense\Log\Repository\Audit

It contains below given details :

7488 28.0.2.0 20210902T100452.127+0530 "ServerName "db37b64a-8627-4c66-af42-3a7fb20beaf0 Command=Undefined;Result=403;ResultText=Error: Access denied c0de83d9-05e2-86ea-3cfd-aa01cd8c82d2 d761571d-381f-4958-8856-6eec19e48657 0 "UserID" 0 Not available License Not available Repository AppAccess /qrs/requestaccesstype Undefined 403 Access was denied for User: 'userid', SessionId: 'c0de83d9-05e2-86ea-3cfd-aa01cd8c82d2', Hostname: '::ffff:10.89.107.132', Requested access types: '', OperationType: 'UsageDenied' d55f3138f1dd446c8425963065cda874be1e27db

[irib]

Hello!

Any solution for this problem. i have the same problem i don't know what's going on

[Qlik_FZ]

Same issue here, any solution?
There is no simultaneous session has been opened also in log file there is no session count available.

[Migs]

Me too. Any responses forthcoming? There appears a lot to be desired regarding support of this product. I waste days on it.

[Qlik_FZ]

Hi,

Please check with network team if you are using proxy between. 

[Migs]

I see you've posted this error before. This was my solution: https://community.qlik.com/t5/Official-Support-Articles/You-cannot-access-Qlik-Sense-because-you-hav...