How to enable debug logs for Insight Advisor Chat issues and collect the information required

[Rakesh_HB]

Please follow the below steps to enable debug logs for Data Prep Service(DPS) and NL-broker:

1. Change the log level from "info" to "debug" in logCategories section under "C:\Program Files\Qlik\Sense\DataPrepService\config-props.json"  file for DPS.

   "logCategories": {
   "System": { "enabled": true, "level": "debug", "toConsole":true},
   "Perf": { "enabled": true, "level": "debug", "logHeaders":["AppId", "UserId"], "toConsole":true},
   "Request": {"enabled": true, "level": "debug", "logHeaders":["ipAddress","AppId", "UserId", "RequestId", "UniqueSessionId", "StatusCode"], "toConsole":true},
   "Trace": { "enabled": true, "level": "debug", "logHeaders":["ipAddress","AppId", "UserId"], "toConsole":true},

2. Add/Modify the log level in [nl-broker.parameters] section under "C:\Program Files\Qlik\Sense\ServiceDispatcher\services.conf" for NL-broker.
   

   [nl-broker.parameters]
   LOG_PATH=${LogPath}
   LOG_LEVEL= debug

3. Restart the Qlik Service Dispatcher services.

Then try reproducing the issue using Insight Advisor Chat (IAC) with multiple users and get all the below latest logs:

1. From this location: C:\ProgramData\Qlik\Sense\Log
   1. DataProfiling
   2. Engine
   3. NLBroker
   4. NLParser
2. Engine logs from the below archived location are required:
   
   "C:\<SharedFolder>\ArchivedLgs\<hostname>\Engine\"
   
3. Qlik Sense logs for the affected dates.
4. Windows Logs for the affected dates.
5. Server info: Go To command prompt: run below command and share the result.
   

   C:\>systeminfo​

Environment

Qlik Sense Enterprise on Windows