This is the FAQ for the Qlik Sense Mobile for SaaS app.
Environment: Qlik Sense Mobile
Messaging and positioning
What are the use cases are targeted by QSM?
QSM is a new, fully native app for iOS and Android that provides an enhanced user experience, fully interactive online and offline analysis, and integrated push alerting to drive action at the point of decision. It delivers Qlik Sense analytics in the best form for mobile consumption and supports fully interactive online and offline exploration, allowing mobile workers to answer un-anticipated questions in any environment. And it features integrated alerting with push notification, so users can be notified of important changes in their data and respond in real-time.
Why should I care about mobility?
Mobility has become a core requirement for companies looking to gain competitive advantage in the information economy. Many workers rely almost completely on mobile devices to get the answers they need to serve customers and better manage operations. However, most BI and visualization tools that rely on query-based technology can only provide relatively static, pre-defined views to mobile devices. Although visually rich, these solutions typically can’t provide the one thing that adds the most value: answers to unanticipated questions whenever, and wherever, they arise.
Qlik Sense is inherently mobile, delivering a complete set of mobile capabilities with responsive design and touch interaction for seamless analytics across any device. Native Mobile apps for iOS and Android deliver an optimized user experience, and with the Qlik Associative Engine running on-device, support fully interactive online and offline exploration. It features integrated alerting with push notification, so users can be notified of important changes in their data and respond in real-time. And of course, it provides best-in-class security and governance for data, applications, and users.
With Qlik Sense, users can truly harness the power of analytics directly at the point of decision, delivering answers to unanticipated questions and driving action in real-time. So while mobile BI has been around a long time, true mobility for your data has not been available – until now.
What is the difference between using a mobile browser and QSM?
Mobile analytics are radically different in Qlik Sense than other offerings. In general, you get a fully interactive analytics app you can use to generate insight at the point of decision, not a static report. You can see all your data, not just a partial subset (unless you choose to download one). You get fully interactive exploration and dynamic calculation to answer un-anticipated questions, not a static view with limited interactivity and pre-defined questions. Offline analysis is just as interactive as when connected. And alerting is integrated, allowing people to get prompted of changes in their data, investigate further, and take action, all from their mobile device.
License and entitlement
Is QSM available for Qlik Sense Business as well as Qlik Sense Enterprise SaaS?
Yes, QSM is available for all editions of Qlik Sense on SaaS.
Does QSM for SaaS require an additional subscription?
No, the QSM app usage is included in the user subscription for SaaS customers.
Will the new QSM app work for on-premise Qlik Sense customers (Windows)?
No, the new QSM app is available exclusively for customers deploying Qlik Sense apps on SaaS Editions of Qlik Sense (Cloud). There are no plans to make the new QSM for SaaS app available to work with QSE for Client-Managed.
How can a QSE for Client-Managed customer leverage the new capabilities available on QSM for SaaS?
Customers deploying their apps using Qlik Sense Enterprise on-premise can leverage QSM for SaaS by implementing a multi-cloud deployment option. Qlik Sense apps can reload on-premise using the existing data sources and connectivity, then a distribution task uploads the updated QVF (the app) to SaaS where it can be distributed to a SaaS Managed space. Users with licenses allocated on SaaS will have access to all capabilities only available on SaaS, including the new QSM app.
What type of users can connect QSM to their SaaS tenants?
All licensed users within the tenant can authenticate and use QSM.
Is it possible for a user to use QSM when they are assigned an Analyzer Capacity license?
Yes, Analyzer capacity users can authenticate and use QSM. A block of 6 minutes will be consumed if they start a session in a Qlik Sense app or if they download or update an offline version of an app. Any usage of the downloaded offline app will not incur additional minute consumption.
Devices and OS versions
The new QSM app for SaaS is available for phones and tablets, see latest supported Android and IOS systems here.
Using the app
Which Qlik Sense apps are available in QSM?
All Qlik Sense SaaS apps (QVFs) are available in QSM. The app will show the user the list of apps included in the Mobile content collection, that is available to be managed in-app or on the Qlik Sense SaaS Hub on a web browser. Users can search all content available, add and remove apps and charts to their Mobile content collection.
Is it possible to receive notification from data alerts in the QSM app?
Yes, QSM is fully integrated with the alerts available. Users can receive notifications in-app or choose for a proactive push notification to mobile devices, making these notifications available instantaneously even if the QSM app is closed and the device is locked. The preferences for notifications can be managed in the Hub accessing via a web browser.
Can users create new data alerts in QSM?
No, currently only receiving notifications, visualization of the alert evaluations over time, and visualization of the alert detail, conditions and recipients are available in QSM.
Can the tenant admin prevent users from using QSM?
No, QSM is just a client designed for a better user experience on small form factors, and it is equivalent to the access the users have on the web browser. The tenant admins can restrict the access for mobile app users to download Qlik Sense apps locally. This option is available at the tenant level (on/off for all users and all apps).
Is it possible to use QSM offline (no connection to the tenant) and open apps locally?
Yes, QSM allows users to download applications to the device and open them even when there is no connection to the tenant. This is only possible when the Mobile download option is enabled for the tenant. Qlik Sense apps can be downloaded with all the available data or sliced using a bookmark as a filter. The downloaded apps will open offline depending on the device’s RAM capacity, as a local version of the Qlik Sense associative engine runs in the installed app and will require local resources to process and open the offline apps. Only one offline version of the same Qlik Sense app is available on QSM.
How can I synchronize the offline apps with updates in SaaS?
The QSM will display a option to update any downloaded app where there is a newer version available on online on SaaS. There is no current way to automate the synchronization, it is a manual step for users.
How do I create content in QSM?
There is no creation of new content in QSM. The content available in QSM is created in the web Hub. QSM is a consumption mobile app, allowing users to be engaged with their assets on the go. Users can group the relevant content into their mobile content collection.
Do Qlik Sense Extensions / Themes work on QSM?
Qlik Sense Extensions and Themes are supported both when apps are online and offline. Some specific extensions may be inherently online if internally they are calling out to different servers/services.
What are the maximum Qlik Sense App sizes I can use in QSM?
There is not a particular limitation on app sizes specific for QSM. Users connecting to the SaaS subscription (online) will consume resources from the SaaS environment, using the app only as a client.
Users opting for downloading an offline version to the QSM mobile app, will store the Qlik Sense application on disk (the device needs to have enough space in storage [disk] to allow this), and once they open an offline session, the Qlik Sense app will load decompressed in the device memory (RAM). The application size that can be downloaded and used offline will depend on the device capacity. Slicing apps while downloading can be made by using a bookmark to restrict the data and reduce the app size and memory consumption when opening it later.
How are we managing Security and Accessibility?
Communication between QSM and the SaaS tenant, push notifications to devices, and any downloaded Qlik Sense application stored locally on the device are encrypted.
Data inside applications is protected by section access (when applied) and users will only have access to the data they are entitled to see.
The QSM app is aligned with the device options for accessibility (display and font size, native options on device keyboard entries, etc). There are no accessibility features specifically developed in the QSM app.
Currently there is an option in the Management Console to log out a users from all devices.
Known limitations
Users can remain logged at one SaaS tenant at the time
QSM users can switch between tenants by logging out, but only one SaaS tentant can remain logged in at the time. This means the user only gets Push Notifications for the active tenants.
Share visualization capability to send the image of a chart using my device options on Android devices
Currently it is not possible to use device options to send an image of the visualization using the installed apps (e.g. text message, mail apps, slack, ms teams, etc) on Android devices. This capability is available for iOS devices.
Insight Advisor Chat and Insights
The initial version of QSM does not have integration with Insight Advisor Chat in the Qlik Sense Hub or the Insights capability inside of Qlik Sense apps.
Chart Monitoring
Currently, QSM does not support Chart Monitoring.
QSM for SaaS and integration with EMM/MDM tools
The QSM app does not offer integration with EMM/MDM platforms. If the concern is around protection of the data, anything accessed by the app is already hosted in Qlik Sense SaaS and protected by encryption. All communications between the QSM app and SaaS are also encrypted.
Mashups
Qlik Sense Mashups are not supported on the QSM app. Users can consume these mashups using the mobile browser.
ODAG and Dynamic Views
ODAG and Dynamic View are not supported on the QSM app. Users can access these features using the mobile browser.
New Apple M1 chips
The Qlik Sense Mobile App is not supported on the devices using Apple M1 chips.
Legal disclaimer
Terms and conditions shall apply to Qlik Sense® Mobile for SaaS. The information published herein is for informational purposes only and is subject to change at Qlik’s discretion. Qlik shall not be liable for errors or omissions with respect to this publication and makes no representation or warranty of any kind, other than any express warranties set forth in any applicable agreement.
